Hi, I’m
Melisa Gonzalez
MIAMI,FL
Summary
Attentive Mortgage Loan Assistant licensed NMLS 1935208 offering 7+ years of experience in lending support. Familiar with real estate and credit loans. Skilled at building long-lasting and loyal relationships with customers.
Talented professional considered knowledgeable leader and dedicated problem solver with experience in coordinating projects, programs and improvements.
Overview
10
years of professional experience
Work History
Columbus Capital Lending LLCMiami, FL
Mortgage Loan Assistant
09.2016 - 08.2022
Job overview
- Communicated with customers daily to request information and complete paperwork.
- Worked with multiple Loan Officers to create application profile in system and review key information at various stages within process.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Delivered excellent customer service and answered questions from borrowers throughout loan process.
- Ordered information such as credit reports, environmental assessments and property appraisals.
- Managed transfer of files for underwriter approval, mortgage loan handling and closing process, resulting in speedier workflows.
- Processed Conventional, FHA, VA, HARD MONEY and FOREIGN NATIONAL loans.
Paramount Residential Mortgage Group - PRMGMiami, FL
Mortgage Loan Assistant
03.2016 - 08.2016
Job overview
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Checked packages for appropriate documentation.
- Worked with Encompass
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
Banking Mortgage ServicesMiami, FL
Mortgage Loan Assistant
06.2015 - 03.2016
Job overview
- Communicated with customers daily to request information and complete paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Assembled important paperwork and disclosures for borrower.
- Created and updated tracking spreadsheets in Excell
- Uploaded financial history paperwork and loan documents to Point software
- Fielded customer complaints and provided solutions.
- Reviewed loan files and updated to match current standards.
SP Plus ParkingMIAMI, FL
Office Manager
05.2012 - 06.2015
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Prepared Invoices and spread sheets to track payments, Prepared all weekly times sheets for payroll
Education
Paralegal Institute of Florida Miami, FL
Paralegal Certification
05.2013
Miami Senior High SchoolMiami, FL
High School Diploma
06.2012
Skills
- Credit History Review, Application Reviews, Complaint Handling
- Credit Bureau Contact, Legal Documentation, Sales Development,
Lending Software Systems - Credit File Updating, Digital Applications, Loan Application Preparation
- Financial History Analysis, Active Learning, Reading Comprehension,
Customer Relations - Customer Communication, Credit Applications, Real Estate Title Concepts
- Client Interviews, Project Requirements, Government Standards
- Customer Transactions, Customer Inquiries
- Invoice Preparation
- Organizational Strengths, File Organization
- Agent Collaboration
- Office operations, Management
- Strong Leadership and problem-solving Skills
- Coordinate tasks to accomplish projects with timeliness and organizational goals
- Microsoft Word, Adobe, Outlook, Excel, Microsoft Edge, Google Chrome, Power Point
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Mortgage Loan Assistant
Columbus Capital Lending LLC
09.2016 - 08.2022
Mortgage Loan Assistant
Paramount Residential Mortgage Group - PRMG
03.2016 - 08.2016
Mortgage Loan Assistant
Banking Mortgage Services
06.2015 - 03.2016
Office Manager
SP Plus Parking
05.2012 - 06.2015
Paralegal Institute of Florida
Paralegal Certification
Miami Senior High School
High School Diploma
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