Melisa Groff
Licensed Insurance Agent
Iowa,LA
Summary
Dynamic Office Manager at Kyle Little Agency with a proven track record in enhancing customer satisfaction and driving sales growth. Expert in administrative support and office management, I excel in building strong client relationships. My commitment to confidentiality and exceptional communication skills have consistently resulted in repeat business and referrals.
Overview
3
3
years of professional experience
Work History
Office Manager
Kyle Little Agency
03.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Established rapport quickly with prospective clients using excellent communication skills.
- Increased sales revenue by developing and maintaining strong customer relationships.
- Developed long-lasting partnerships with key clients, resulting in repeat business and referrals.
- Generated new business leads by conducting market research and identifying potential clients.
- Improved customer satisfaction with prompt follow-ups and resolving issues efficiently.
Education
No Degree - Basics For Nursing
Lamar State College Orange
Orange, Texas 05.2001 -
Skills
Customer service
Administrative support
Office management
Data entry
Timeline
Office Manager
Kyle Little Agency
03.2022 - Current
No Degree - Basics For Nursing
Lamar State College Orange
05.2001 -