Melisa Gunawan
Rancho Cucamonga,CA
Summary
I’m currently seeking an opportunity to be able to work at the hospitality area to gain experience or looking for any job to gain experience in any working field.
Overview
13
13
years of professional experience
Work History
Server
SERVER | Sushi Shiro, 967
09.2019 - Current
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Host
HOST | CASHIER| SERVER ASIA BUFFET
04.2014 - 08.2019
- Working as a host, help to seat the guests and be aware of the available seat
- Understand how to operate the cash register and all types of payments (cash, credit cards, apple pay)
- Able to run a reception or customer service desk, and open the seller check to the supplier
- Have the patience to respond the customer complaint and help the manager while the manager is not available
- Understand the menu and able to answer all the questions regarding the food and beverages
TEACHER
Mandarion Station
08.2012 - 08.2013
- Kelapa Hybrida Streets, RT 10/ RW.03, Pegangsaan Dua, Kelapa Gading, Jakarta, Indonesia, 14250
- Teaching mandarin to children at any age
- Help the student prepare and able to catch up with the mandarin at school
- Make sure the students able to pass the national mandarin test (china standard languages university test- HSK).
Server
HOST| SERVER | 豪品时尚料理会馆 HAOPIN TAIWANESE RESTAURANT
01.2010 - 08.2011
- Understand the menu and able to answer all the questions regarding the food and beverages.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items, and recorded order information.
Education
Diploma -
NATIONAL OVERSEAS CHINESE SENIOR HIGH SCHOOL
Skill Certificate in Hospitality: Restaurant Management Level I - Hospitality Management
MOUNT SAN ANTONIO COLLEGE
Associate - Science
California State Polytechnic University, Pomona
Pomona, CASkills
- Greet and welcome guests with a smile and professional conversation
- Dining Customer Service
- Suggestive Selling
- Dining Area Maintenance
- Cash Handling
- Food Preparation and Safety
- Food Sales and Promotion
- POS Operation
- Beverage preparation
Languages
Chinese (Mandarin)
Native or Bilingual
Indonesian
Native or Bilingual
Timeline
Server
SERVER | Sushi Shiro, 967
09.2019 - Current
Host
HOST | CASHIER| SERVER ASIA BUFFET
04.2014 - 08.2019
TEACHER
Mandarion Station
08.2012 - 08.2013
Server
HOST| SERVER | 豪品时尚料理会馆 HAOPIN TAIWANESE RESTAURANT
01.2010 - 08.2011
Diploma -
NATIONAL OVERSEAS CHINESE SENIOR HIGH SCHOOL
Skill Certificate in Hospitality: Restaurant Management Level I - Hospitality Management
MOUNT SAN ANTONIO COLLEGE
Associate - Science
California State Polytechnic University, Pomona
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