Summary
Overview
Work History
Education
Skills
Timeline
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Melisa Heitzman

Bonney Lake,WA

Summary

Objective:

I am a results-driven leader looking to leverage my relationship-building and exemplary customer service skills to build a successful career as an online personal trainer.

As an accomplished fitness professional, I have a strong track record of exceeding client expectations and retaining customers. I have a knack for connecting with people through actively listening and providing solutions tailored to their individual needs and goals. My client management experience, along with my organizational skills and teamwork mentality will provide a strong foundation for success as an online personal trainer.

Overview

21
21
years of professional experience

Work History

Business Owner

Cedar Fitness
01.2021 - Current

I am the proud owner of Cedar Fitness, a thriving personal training business. I have a passion for building relationships and helping people reach their potential by empowering them to take control of their own health and well-being. I actively listen to clients and create workout solutions based on their individual needs and goals while providing ongoing accountability and support to ensure they succeed. I strive to make fitness a fun and rewarding experience!

  • Grew business from zero to 30 sessions per week within 4 months
  • Manage website and social media accounts to generate brand awareness
  • Perform research and set pricing models according to current market trends
  • Develop promotional campaigns and attend community networking events to drive lead generation
  • Drive referrals by providing exemplary customer service and delivering client results
  • Certifications: NSCA-CPT (2002-current), TRX, Kettlebells, CPR/AED/First Aid, currently enrolled in Precision Nutrition Certification

Personal Trainer/Group Fitness Instructor

BlueStar Resort & Golf / Seven Summits Lodge @ Tehaleh
05.2022 - Current

As a personal trainer and group exercise instructor my main goal is to educate members on various aspects of fitness and wellness in a safe and effective way. My goal is to provide high quality programming that is fun, challenging and personally rewarding.

Online Personal Trainer

Trainiac
02.2020 - 02.2021

Designed individualized fitness programs and provided daily accountability and support to my client base through text and video chat. 

Master Trainer

Minnesota Jewish Community Center
10.2010 - 10.2013
  • Implemented new sales strategy based on market research, leading to a 30% boost in sales within 3 months
  • Awarded "Trainer of the Year" for outstanding client results and contributions to increasing gym revenue

Master Trainer

Healthworks Fitness Centers for Women
08.2008 - 08.2010
  • Consistently reached personal sales goals which positively impacted our team goals
  • 4x "Trainer of the Month" award

Personal Trainer

Chicago Athletic Club
05.2005 - 08.2008
  • Successfully managed a diverse client base, building a reputation for delivering results and exceptional customer service across 30+ clients
  • Set daily/weekly/monthly goals to reach monthly revenue goals
  • Designed workout templates to optimize time spent programming

Head Women's Ice Hockey Coach

UMass Boston
09.2004 - 05.2005
  • Designed and implemented on-ice technical and tactical player and team development
  • Managed the recruitment process, and mentored all student-athletes
  • Coordinated all team travel, and hiring of assistant coaches
  • Designed and implemented hockey specific strength and conditioning programs

Assistant Women's Hockey Coach

UMass Boston
08.2003 - 08.2004
  • Collaborated with the head coach to plan and implement practice sessions and game strategies that foster a successful and positive team culture
  • Contributed to the recruitment process by scouting and evaluating prospective players

Education

Bachelor of Science in Kinesiology -

University of New Hampshire
Durham, NH
05-2000

Skills

  • Customer Service/Client Retention: Proven ability to build rapport and trust with clients which leads to loyalty, program adherence, and results
  • Organizational Skills: Ability to multi-task in a fast-paced environment with strong attention to detail
  • Problem Solver: Effectively analyze, design, and implement strategies to achieve customers needs and goals
  • Master Cheerleader: Providing every client I serve with unwavering support and encouragement while empowering them to achieve their fitness goals

Timeline

Personal Trainer/Group Fitness Instructor

BlueStar Resort & Golf / Seven Summits Lodge @ Tehaleh
05.2022 - Current

Business Owner

Cedar Fitness
01.2021 - Current

Online Personal Trainer

Trainiac
02.2020 - 02.2021

Master Trainer

Minnesota Jewish Community Center
10.2010 - 10.2013

Master Trainer

Healthworks Fitness Centers for Women
08.2008 - 08.2010

Personal Trainer

Chicago Athletic Club
05.2005 - 08.2008

Head Women's Ice Hockey Coach

UMass Boston
09.2004 - 05.2005

Assistant Women's Hockey Coach

UMass Boston
08.2003 - 08.2004

Bachelor of Science in Kinesiology -

University of New Hampshire
Melisa Heitzman