Melisa Hernandez

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Maintained clean and organized checkout area for customer convenience.
• Greeted customers and provided friendly customer service.
• Coordinated with kitchen staff to ensure timely service flow.
• Managed the waiting list, ensuring that all parties were seated in a timely manner.
• Built positive relationships with other front-of-house and kitchen staff.

Coordinated office activities and maintained organized filing systems.

• Supported inventory management by tracking office supplies and placing orders.
• Maintained cleanliness and organization of shared workspaces and conference rooms.
• Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
• Processed sales transactions accurately using point-of-sale systems.
• Translated documents between English and Spanish for various clients.
• Maintained confidentiality while handling sensitive information.

• Completed day-to-day duties accurately and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Achieved cost-savings by developing functional solutions to problems.