Melisa I Cruz-DeJesus
Hartford,CT
Summary
I am Bilingual with ability to understand and interact with a diverse patient population. I am an organized and efficient professional with demonstrated abilities to complete task productively and time effectively. I excel in communication, problem solving, and always ensure a seamless process in the daily work task.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Connecticut Children’s
Hartford, CT
10.2016 - Current
- ADMINISTRATIVE SUPPORT
- Supports the patient check in – out process
- Ensured smooth scheduling and coordination of patients appointments
- Managed insurance prior authorizations, pharmacy calls, and maintained strict patient confidentiality
- Efficiently managed 40 – 60 calls per day, ensuring appropriate routing and timely response
- Insurance Prior Auth, Pharmacy Calls, Maintains confidentiality of patient information
- CLINICAL SUPPORT
- Efficiently arranged and prepared treatment rooms and equipment to facilitate patient examinations
- Conducts comprehensive patient intake by interviewing patients and their families to gather essential information about their chief complaint
- Implemented efficient methods for gathering and logging vital information
- Conducted analysis on a range of specimens such as urines, step, lead hemoglobin, etc
Pediatric Medical Assistant
Kids Station Pediatrics
Manchester, CT
08.2014 - 10.2016
- Rooming patients, obtaining vital signs, Procedures such as Throat Cultures
- Hemoglobin, Ear Flush, Asthma treatments etc…
- Collected specimens prepare and perform laboratory tests, etc
- Prepared charts for upcoming appointments, updates medical records and files
Education
Medical Assistant Certificate -
Goodwin College
East Hartford, CT06.2014
Skills
- Bilingual - Spanish & English
- Typing - 40WPM
- Medical Terminology
- Patient Care Coordination
Certification
- CPR/First Aid Certified
- Para Educator
Timeline
Medical Assistant
Connecticut Children’s
10.2016 - Current
Pediatric Medical Assistant
Kids Station Pediatrics
08.2014 - 10.2016
Medical Assistant Certificate -
Goodwin College