Hi, I’m
Melisa Ingalls
Lewisville,TX
Summary
Certified anesthesia technician looking to advance into a new role, with over 11 years of diversified experience in the medical field, showcasing a robust blend of clinical, administrative, billing, and technical skills. Proven track record in enhancing patient care through effective assistance and quality management. A knack for innovative problem solving, workflow optimization, and quality customer service, committed to ongoing training and development, with a keen eye for detail in medical products and terminology.
Overview
17
years of professional experience
1
Certification
Work History
Medical City Denton
Certified Anesthesia Technician
01.2021 - Current
Job overview
- Streamlined communication between surgical team members to facilitate smooth procedure flow.
- Increased patient satisfaction by providing compassionate care during pre-and post-operative periods.
- Managed inventory levels of anesthesia-related supplies, preventing stock shortages or over-ordering issues.
- Provided timely assistance during emergency situations, enabling quick responses to potential complications or changes in patient status.
- Educated patients about their upcoming anesthesia experience, alleviating anxiety and promoting informed consent processes.
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Assisted anesthesia personnel with insertion and setup of temporary pacemakers, catheters, invasive monitoring lines and central lines for hemodynamic monitoring.
- Maintained detailed records of administered anesthetics, ensuring accurate documentation for future reference or audits.
- Ensured patient safety with thorough preoperative evaluations and medical history assessments.
Twisted Steel INC.
Office Administrator Coordinator
09.2021 - 12.2023
Job overview
- Oversaw shipment and delivery processes.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Ensured timely fulfillment of product for a consistent work flow to meet deadlines.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Fostered a collaborative and productive work environment while identifying and resolving issues.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
American Eagle Harley-Davidson/Buell
Promotional Sales Representative
02.2015 - 12.2020
Job overview
- Developed strong relationships with vendors or suppliers to negotiate better terms on bulk purchases for promotional items, ensuring cost-effectiveness without compromising quality.
- Increased customer engagement
- Maintained up-to-date knowledge, pricing, and industry trends to provide accurate information to customers.
- Handled inquiries from prospective clients via phone calls or emails promptly, providing relevant information about products or promotions offered.
- Provided exceptional customer service during promotional events.
- Addressed concerns promptly and professionally to ensure satisfaction.
- Utilized social media platforms effectively to share promotional updates and engage with potential customers.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Worked with team to achieve sales goals for products.
Texas Health Resources Flower Mound
Certified Anesthesia Technician
09.2012 - 02.2020
Job overview
- Minimized risks of infection following hospital protocols.
- Maintained detailed records of administered anesthetics, ensuring accurate documentation for future reference or audits.
- Reduced surgery preparation time by efficiently organizing anesthesia supplies and medications.
- Made available to staff and Physicians to help resolve questions and be of immediate assistance at any time.
- Handled all delegated tasks, including non-delegated tasks related to the anesthesia role in OR, OB, ENDO, and CATH lab departments.
- Maintained product knowledge and point of contact for all vendors related to the anesthesia department.
- Ensured quality products are readily available for physicians.
- Improved profit margins through the negotiation of contracts.
- Improved workflow through creative solutions and proper organization.
- Created agendas and communication materials related to anesthesia for team meetings.
- Developed functional solutions for product waste management.
- Provided patient transport.
- Cleaned, disinfected, and prepared rooms for incoming patients and surgeries.
- Improved operations and demonstrated self-reliance by meeting and exceeding workflow needs.
- Assisted with all pain and nerve blocks both prior-to and post-surgery.
- Assisted with sterile setup, central lines, fluid warmers, and rapid infusers.
- Handled 2-20 blood/platelet products during emergent situations.
- Adhered to all relevant hospital policies and procedures when implementing anesthesia care plans for patients across a range of surgical specialties.
Justice Tween Brands
Assistant Store Manager
06.2007 - 12.2012
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays daily.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
North Central Texas CollegeGainesville, TX
Associates of Arts
06.2022
NASM Certified Personal Training
Sports and Rehabilitation
03.2016
Skills
- Self-motivated
- Selling techniques
- Competitive sales lead
- Interpersonal Communications
- Customer service
- Inventory management
- Quality assurance
- Goal oriented
- Organized
- Problem solving
References
- Dr Robert Egan, Pinnacle Anesthesia, (817) 877 1805
- Michelle Jones, Texas Health Presbyterian, (831) 596 1389
- Dr Hussain Asad, HCA Medical City Denton, (940) 453 1491
Certification
Certified Anesthesia Technician - ASATT
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrator Coordinator
Twisted Steel INC.
09.2021 - 12.2023
Certified Anesthesia Technician
Medical City Denton
01.2021 - Current
Promotional Sales Representative
American Eagle Harley-Davidson/Buell
02.2015 - 12.2020
Certified Anesthesia Technician
Texas Health Resources Flower Mound
09.2012 - 02.2020
Assistant Store Manager
Justice Tween Brands
06.2007 - 12.2012
North Central Texas College
Associates of Arts
NASM Certified Personal Training
Sports and Rehabilitation