MELISA JACKSON
S2 Residential
Nashville,TN
Work Preference
Desired Job Title
Community ManagerSenior Community DirectorProperty ManagerArea Manager
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Nashville, TN
Open to relocation:
No
Important To Me
Paid sick leave401k matchStock Options / Equity / Profit SharingPaid time offTeam Building / Company RetreatsHealthcare benefitsPersonal development programsWork from home optionFlexible work hoursCareer advancementWork-life balanceCompany Culture
13
Years of experience
1
Certificate
Dynamic, results-driven Property Management leader with over 10 years of progressive experience managing conventional, lease-up, value-add, and stabilized multifamily communities. Proven success overseeing multi-site operations, large-scale capital improvement projects, and multimillion-dollar operating budgets while maximizing occupancy, increasing resident retention, and driving Net Operating Income (NOI). Experienced in developing high-performing teams, ensuring Fair Housing and landlord-tenant compliance, strengthening operational efficiency, and delivering exceptional resident experiences. Recognized for building trusted partnerships with ownership, asset managers, and executive leadership to solve complex operational challenges, protect asset value, and consistently achieve business objectives.
Work History
2 Years 4 Months
07.2024 - Current
2 Years 4 Months
Dual-Site Property Manager
S2 Residential | Nashville, TN
07.2024 - Current
- Managed daily operations across multiple properties, ensuring compliance with community standards and regulations.
- Analyzed operational expenses to identify trends, assess ROI impact, and recommend cost-effective adjustments.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Cultivated strong relationships with residents through regular communication and community events planning.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Oversaw financial performance, including budget management and expense tracking, to achieve fiscal targets.
1 Year 11 Months
08.2022 - 07.2024
1 Year 11 Months
Property Manager
Lion Real Estate Group | Nashville, TN
08.2022 - 07.2024
- Boosted occupancy from 86% to 93% in 60 days of hire
- Oversaw 6 person team with effective moral-building strategies, innovative training and motivational coaching on established practices, standards and requirements.
- Reducing operating cost by 19% through effectively managing cost of turns and operating expenses
- Administered operations to oversee specific needs of more than 400 tenants across 350 units
- Developed and executed plan to achieve and maintain 97% or better rate of occupancy
1 Year 1 Month
07.2021 - 08.2022
1 Year 1 Month
Community Director
Elmington Property Management | Nashville, TN
07.2021 - 08.2022
- Developed and executed plan to achieve and maintain 97% or better rate of occupancy.
- Maintained documentation, drafted reports, and tracked expenses using Fortress.
- Managed employee performance evaluations, PIPs, and corrective actions.
- Oversaw disciplinary actions and terminations in accordance with company policies.
- Implemented strategic marketing campaigns leading to increased occupancy rates across properties.
4 Years 2 Months
04.2017 - 06.2021
4 Years 2 Months
Condo Assoc. Mgr.
Elandis | Tampa, FL
04.2017 - 06.2021
- Boosted occupancy 30% by leveraging market knowledge and successful promotional strategies
- Analyzed financial performance and adjusted rental strategies.
- Organized and participated in Annual HOA Board Meetings.
- Preparation of Estoppel Certificates and Annual Meeting Notices.
- Collection and recordings of monthly HOA dues and Special Assessments.
- Prepared specifications solicited bids and approved subcontracts for building services.
- Oversaw Lease-Up of new construction community 2nd phase.
3 Years 7 Months
09.2013 - 04.2017
3 Years 7 Months
Multi-site Manager /Lease-Up Manager
Psdm | Tampa, FL
09.2013 - 04.2017
- Managing 70 single-family properties throughout the West Coast and Central FL.
- Conducted inspections, managed HOAs, and enforced code compliance.
- Walking all vacant properties with contractors to provide scope of work for repairs needed.
- Increased occupancy by 30% with targeted marketing strategies.
- Managed daily operations to achieve established budgeted financial and operational goals.
- Successfully stabilized a 240-unit luxury lease-up community in approximately 14 months while consistently achieving occupancy and revenue goals.
Education
Bachelor of Science - Psychology
University of Phoenix | Tempe, AZ | 05-2002
Skills
Marketing & Social Media
Team Leadership & Training
Yardi
ResMan
Entrata
Onesite
Real Page
Capital Improvements
Certification
CAM, Notary (RON), Licensed Signing Agent, LCAM, Business Management, Mass Market Specialist, NMC Inbound Training Rep., Advance Yardi Systems, Tax Credit Specialist, Fair Housing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dual-Site Property Manager
S2 Residential
07.2024 - CurrentRead more
Property Manager
Lion Real Estate Group
08.2022 - 07.2024Read more
Community Director
Elmington Property Management
07.2021 - 08.2022Read more
Condo Assoc. Mgr.
Elandis
04.2017 - 06.2021Read more
Multi-site Manager /Lease-Up Manager
Psdm
09.2013 - 04.2017Read more
University of Phoenix - Bachelor of Science, Psychology
Read more