Melisa Jackson

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  Managed social media channels effectively for improved brand visibility and increased audience interaction.
  Worked with maintenance staff to complete timely repairs and enhancements.
  Evaluated property conditions and recommended improvements.

• Administered operations to handle needs of more than 400 tenants across 3 properties.
  Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  Developed and implemented marketing strategies to increase occupancy rates.
  Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  Followed up on delinquent tenants and coordinated collection procedures.
  Maintained original leases and renewal documents in digital and hardcopy format for property management office.

• Boosted occupancy from 86.% to 93% in 60 days of hire
  Oversaw 6-person team with effective morale-building strategies, innovative training and motivational coaching on established practices, standards, and requirements
  Reduced operating cost by 19% through effectively managing cost of turns and operating expenses.
  Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
  Administered operations to oversee specific needs of more than 400 tenants across 350 units
  Evaluated and recommended changes in rental pricing strategies to remain competitive with market
  Developed and executed plan to achieve and maintain 96% or better rate of occupancy
  Followed up on delinquent tenants and coordinated collection procedures

• Maintained documentation, drafted reports, and tracked expenses using Fortress
  Introduced and monitored effective lease renewal programs to maintain high occupancy rates
  Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
  Managed projects and events for resident and employee functions
  Completed final move-out walk-throughs with tenants to identify required repairs
  Developed and executed plan to achieve and maintain 97% or better rate of occupancy
  Handled disciplinary actions, performance evaluations, and termination of office staff

• Boosted occupancy 30% by leveraging market knowledge and successful promotional strategies
  Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services
  Organized and participated in Annual HOA Board Meetings
  Preparation of Estoppel Certificates and Annual Meeting Notices
  Collection and recordings of monthly HOA dues and Special Assessments
  Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
  Prepared specifications solicited bids and approved subcontracts for building services
  Oversaw Lease-Up of new construction community 2nd phase
  Managed tenant complaints promptly and appropriately, calling in technicians and other support services as needed
  Compiled maintenance and repair requests and reached out to local contractors for bid proposals.

Managing 68 SF properties throughout multiple counties
Performing weekly, quarterly, and annual properties inspections
Acquiring vendors and licensed contractors
Ensuring all properties were maintained to HOA or city-specific code requirements
Walking all vacant properties with contractors to provide scope of work for repairs needed
Schedule all tenant work-related requests with appropriate vendors
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
Managed daily operations to achieve established budgeted financial and operational goals
Developed and implemented marketing strategies to maximize new leases and attract prospects.