Melisa Johnson
Casper,WY
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Walmart Spark
11.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Manager
Walmart
08.2016 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Bartender
Casper Events Center
07.2016 - 07.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Health Care Assistant
OHD
04.2012 - 09.2016
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
Fast Food Manager
Taco Johns
01.2012 - 05.2016
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
Sidney High School
Sidney, NE05.1997
Skills
- Contactless Deliveries
- Advanced Planning
- Order Picking and Processing
- Customer Relationships
- Serve Customers
- Food Delivery
- Complex Product Knowledge
- Employee Performance Evaluations
- Cash Control
- Service Assistance
- Cash Register Operations
Timeline
Delivery Driver
Walmart Spark
11.2022 - Current
Manager
Walmart
08.2016 - 11.2022
Bartender
Casper Events Center
07.2016 - 07.2019
Health Care Assistant
OHD
04.2012 - 09.2016
Fast Food Manager
Taco Johns
01.2012 - 05.2016
High School Diploma -
Sidney High School
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