MELISA JOYCE
TAMPA,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Safety Consultant
Coastal Ag Supply
04.2022 - 04.2023
- Provide food safety consulting, education, and program development service to fresh fruit and vegetable farms, harvest, and post-harvest practices in their operations
- Create tailored food safety procedures, documentations/checklists, risk assessment and other applicable food safety program requirements for on-farm and post-harvest activities
- Implement Organic safety program, documents, and training for farming and handling operations
- Train and educate customers on Food Safety practices and principles
- Create customized HACCP plans per grower needs
- Microbiological sampling and reporting
- Environmental sampling and reporting
- Assist with client questions and provide guidance
- On-site audit assistance.
Senior Quality Assurance Specialist
Primus Auditing Operations
07.2021 - 04.2022
- Work closely with audit schemes to include PrimusGFS and Primus Standard
- In addition to non GFSI programs the certification body provides
- Assist with incoming calls and emails
- Assist with QA special projects, auditor assessments, training, and annual calibration
- Assist with technical needs based on client feedback
- Support QA Specialist with routine questions regarding compliance to company policies and procedures
- Follow up with audit reviewers and auditors based on feedback from technical reviews
- Assist with client integrity issues
- Investigation, formalizing response, and close out
- Assist with client questions and provide guidance
- Adhere to written SOP’s, assist with reviewing and revising policies as appropriate
- Work with QA data software systems
- Communicate with Technical Management to approve or reject post-audit client requests, special circumstances, corrective actions extensions, certification decisions, etc
- Assist with onboarding (of technical questions) of new large accounts
- Work directly with PrimusGFS, Primus Standard and other schemes/standards
- Assist with accreditation activities such as NC follow up, appeals, complaints, recalls, internal audits, records review, and etc
- Effectively communicate and collaborate with satellite offices to accomplish objectives and responsibilities as defined
- Support projects upon request from Scheme Manager and/or Director of QA including as applicable potential auditors, onboarding new services line, annual calibration training, internal audits, and etc
- Provide support to accomplish objectives and KPIs established by Management.
Food Safety Specialist
Wish Farms, Inc
05.2020 - 07.2021
- Assist with Food Safety at designated growing, packing or shipping facility(s)
- This includes maintenance of on-going programs, oversight of (PrimusGFS, Global Gap, FSMA, SQF) and other regulatory Certification, compliance Food Safety requirements and other related initiatives
- Manage documents, record control, logs, and data entry following food safety protocol
- Ensure Food Safety Modernization Act (FSMA) compliance
- Responsible for staying current and assisting with implementing changes as laws expand and develop over time
- Ensure compliance with requirements related to PrimusGFS Benchmark
- Perform pre-audit prep, post audit corrective actions and answer non-conformances
- Answer customer requests and supply appropriate documentation supporting responses
- Assist growers with proper documentation for audits
- Create compliance checklists and completion of manuals
- Manage the grower approval process alongside the food safety team
- Communicate with labs and third-party auditors for all locations as necessary
- Prepare lab documentation and facilitate sampling processes
- Participate in audits as requested.
QUALITY CONTROL MANAGER
Yancey’s Fancy
01.2015 - 04.2020
- Oversee team of 10 employees and champion all facets of food safety and quality analysis in alignment with established metrics
- Facilitate and conduct food safety compliance and audits with regulatory agencies including FDA, USDA, NY Agriculture and Markets, and US Army Public Health
- Coordinate environmental testing regimens, selections, records, diagnostics, and investigative evaluations, including regulatory approvals, employee selection, training and development, and safety
- Execute SQF documentation and administer program updates
- Direct major quality control functions to include moisture, oxygen, butterfat, and pH analysis, as well as slice ability, coliform, yeast, mold, water quality, listeria, and compressed air testing
- Spearheaded food safety compliance through administration of internal plant, records, customer, regulatory, and vendor audits, pre-op inspections, and pest control
- Maintained oversight of HACCP program training, including program maintenance, annual evaluation, and updates
- Propelled and promoted quality practices across GMP audits, such as production and packaging methods, warehousing and rotation, temperatures and calibrations, customer expectation and complaints, investigations and analysis, reporting, recording, and coordination
- Drove all facets of product improvement, new product development, R&D support, process and procedure enhancement, administration, and company policy and procedure alignment
- Boosted collaborative efforts with internal department supervisors for audits conducted and corrective actions required while also reconciling customer complaints
- Collaborated with vendors and suppliers to comply with product specifications and required changes
- Conceptualized, developed, and implemented FSMA Food Safety plans, HACCP programs, and Standard Operation Procedures
- Devised, developed, and monitored Food Safety plan to maintain congruence with FDA and FSMA guidelines; achieved passing FDA Preventative Controls audit with only four minors to note
- Personnel Management of Quality Control department by mentoring and trained QC staff, interns, lab techs, and internal auditors to achieve highest pay level (levels 1-4)
- Routinely evaluating staff
- Coordinated transition into new testing regimen of products to minimize quality issues and customer complaints
- Indenting inefficiencies and develop recommendations for solutions and implement modified or new guidelines, processes to improve operations and production needs.
Safety Manager/ Training & Recruitment
Yancey’s Fancy
07.2013 - 01.2015
- Oversee 124 employees responsible for ensuring employees are trained to perform duties in a safe manner, consistent with company policies and procedures
- Maintained oversight of Accident Investigations, Fire Safety Program and Safety Committees
- Managed Workers Compensation claims, disability claims and OSHA 300 log
- Conducted ergonomic studies and implement improvements to processes and procedures for employee safety and efficiency
- Effectively prepare reports and present information related to organizational, administrative, policies and procedures matters
- Managed all company training to complete regulatory requirements of OSHA, FDA, and all Food Safety certifications requirements
- Certified trainer of Forklift/ Pallet Jack and LOTO certifications
- Managed Hearing Conservation program
- Selected and assisted in conducting annual hearing training for all production employees
- Collaborated with vendors and suppliers to comply with all regulatory requirements of employee safety PPE and all third-party annual testing
- Developed orientation and annual training programs
- Oversee all recruitment efforts internally and externally for the hiring process
- Including interviewing, onboarding new employees, and benefit enrollment to maintain appropriate staffing levels and skills
- Advise and report to Senior management in regard to recruitment strategies and programs in staffing for all positions
- Advise on candidate qualifications to meet required regulations and guidance to determine knowledge, skills, and abilities for placement
- Employee Management Relations to include performance challenges, grievances, benefit plans, disciplinary actions, and long/short term leave utilizing knowledge of pertinent laws, regulations, and policies.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Education
Associate of Applied Science - Nursing
Pierce College
Puyallup, WA11.1998
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Windows OS; QuickBooks; Google Suite; Various ERP Systems, HRIS Systems
- Policy Development
- Expense Reporting
- Bookkeeping
- Customer Service
- Supply Management
- Staff Management
- Billing
- Staff Hiring
- Office Management
- Compliance Monitoring
Certification
- Cornell University Certifications: Dairy Science & Sanitation, FSMA PCQI/FSVP Certification; HACCP Certification.
- New York Agricultural & Market Milk and Lab Receivers License; SQFI/SQF Practitioner Certification; Internal Auditing; HACCP Certification; OSHA 30
Timeline
Food Safety Consultant
Coastal Ag Supply
04.2022 - 04.2023
Senior Quality Assurance Specialist
Primus Auditing Operations
07.2021 - 04.2022
Food Safety Specialist
Wish Farms, Inc
05.2020 - 07.2021
QUALITY CONTROL MANAGER
Yancey’s Fancy
01.2015 - 04.2020
Safety Manager/ Training & Recruitment
Yancey’s Fancy
07.2013 - 01.2015
Associate of Applied Science - Nursing
Pierce College
- Cornell University Certifications: Dairy Science & Sanitation, FSMA PCQI/FSVP Certification; HACCP Certification.
- New York Agricultural & Market Milk and Lab Receivers License; SQFI/SQF Practitioner Certification; Internal Auditing; HACCP Certification; OSHA 30
Similar Profiles
Janette DeLunaJanette DeLuna
Grain/Cotton Clerk at Coastal Ag CoopGrain/Cotton Clerk at Coastal Ag Coop
Tyler HelmlyTyler Helmly
Service Technician at Coastal Restaurant Supply and ServiceService Technician at Coastal Restaurant Supply and Service
Mindy SeneviratneMindy Seneviratne
Administration Assistant at Coastal Medical SupplyAdministration Assistant at Coastal Medical Supply