Melisa King
Financial Professional
Baltimore,MD
Summary
Resourceful, results-driven, and analytical problem solver, equipped with a strong background in business and financial management along with a blend of strategic, technical, and tactical skills including extensive financial analysis, collections, sophisticated problem solving, team leadership, policy and process assessment and relationship management. Proficient in all aspects of accounting, including accounts payable/receivable. Skilled at fixing accounts and data discrepancies.
Overview
22
22
years of professional experience
Work History
SPAC , Accounting Analyst/Senior Collection Specialist
University of Maryland Baltimore
Baltimore, MD
12.2022 - 10.2023
- Handle all aspects of sponsor collections via email/phone calls in a fast-paced department providing exceptional customer service to internal/external clients regarding collection issues.
- Process and reconcile account adjustments and resolve sponsor discrepancies.
- Managed AR database by reviewing data input for completeness and accuracy including updating account information.
- Resolved customer billing problems and reducing accounts receivable delinquency.
- Maintained email inbox, researching, and analyzing sponsors inquiries, resolving over 800 emails monthly.
- Resolve billing correction for 1500 awards reducing account receivable outstanding balance by 1.5 million.
Quality Verification Specialist
Toyota Financial Services
, MD
02.2018 - 10.2022
- Auditor for the financial exchange banking application, to include parameter testing for data efficiency.
- Manages preventive quality checks monitoring policy and procedure errors, conducts extensive research for each verification project.
- Created training material and lead the project to transfer critical job function by identifying training needs, establishing objectives, and coordinating the development of overall training plans for an outsource vendor, resulting in a seamless transition within our 6-month timeline.
- Performed root cause analysis of business production gaps that led to potential compliance remediation projects correcting over 5000 accounts.
- Created vendor operating procedures for Quality verification to ensure adherence to TFS’s compliance and regulatory requirements.
- Identified and solved processing gaps within the process of initiating refunds $2000 and above.
- Implementing a 100% quality verification check decreased the company losses by $300,000 within the first 60 days of initiation.
Administrative Specialist Lead
Toyota Financial Services
Baltimore, MD
12.2011 - 02.2018
- Assisted the Director and Executives in developing strategic plans using process improvement techniques.
- Provided recommendations to the corporate directors based on analysis of facts and/or findings taking into consideration factors such as available technical resources, budget allocations, and limitations, and ongoing commitments.
- Conducted research to assist with routine tasks and special projects.
- Worked with management to identify, plan, align, and address training needs.
- Created and maintained detailed training records and reports for management review.
- Provided coaching and mentoring to employees.
Administrative Specialist
Toyota Financial Services
Baltimore, MD
12.2004 - 12.2011
- Developed internal and external processes and procedures that assessed the effectiveness of systems, programs, and/or management processes and procedures.
- Research, analyze and reconcile suspense report, processed financial change transactions to customers’ accounts, accurately process customer refunds, properly documents customers account, severed as a SME for process.
- Investigated daily variances uncovered with Daily Lease Exchange reports to correct errors and resolve discrepancies and reconcile accounts daily.
Account Receivable/Payable Associate
Toyota Financial Services
Baltimore, MD
03.2002 - 12.2004
- Reviewed and accurately coded and processed payments and payoff checks to accounts.
- Reconciled accounts researched and resolved payable and receivable discrepancies.
- Trained new employees on accounting principles and company procedures, provided training to employees on NSF processing, Suspense processing, and Bank reconciliation processing.
- Deposited daily receipts, processed over 150 account payables with accuracy and reconciled over 112 accounts daily.
- Trained and developed Standard Operating Procedure for new associates providing a guide for processing invoices and additional accounts receivable/payable process.
- Balanced accounts associated with accounts payable process.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Tracked funds, prepared deposits and reconciled accounts.
Education
BS - Business Administration, Human Resource Management
University of Baltimore
Associate of Science (AS) - Business Administration
Baltimore City Community College
Project Management Course Series Certificate - undefined
Community College of Baltimore County
Skills
Time Management
Financial Management
Account and ledger reconciliations
Accounting principles
Data analysis
Accounts analysis
Policy & Process Analysis
Project and Process Management
Change Management
MS Office
DMS, Cash Receipts System
Host (Rumba)
Lotus Notes, STARS
WUSP, HSBC, R-Stars
Insights, Quantum Financial, Perceptive Content
PeopleSoft
CEP/Salesforce
Escalated Tracking
Workday
Timeline
SPAC , Accounting Analyst/Senior Collection Specialist
University of Maryland Baltimore
12.2022 - 10.2023
Quality Verification Specialist
Toyota Financial Services
02.2018 - 10.2022
Administrative Specialist Lead
Toyota Financial Services
12.2011 - 02.2018
Administrative Specialist
Toyota Financial Services
12.2004 - 12.2011
Account Receivable/Payable Associate
Toyota Financial Services
03.2002 - 12.2004
BS - Business Administration, Human Resource Management
University of Baltimore
Associate of Science (AS) - Business Administration
Baltimore City Community College
Project Management Course Series Certificate - undefined
Community College of Baltimore County