Melisa Knight
Billings,MT
Summary
Many years in the Airline and banking Industries, which both heavily rely on risk management, Identifying needs and solutions, and process development.
Excelled in validation testing, documentation, receiving and retention, operational efficiency and product integrity.
Known for exceptional work ethic and ability to promote professional relationships across departments, demonstrating both technical proficiency and outstanding communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Assurance Administrator II
Wells Fargo Bank, NA
Billings, MT
05.2013 - 02.2025
- As a Home Equity QA SME and a high-level Loan Servicing Specialist, I worked primarily with special systems specific to banking, as well as SharePoint, Faxcom, Excel, and Teams.
- Ability to work and communicate with other Wells Fargo LOBs (Lines of Businesses) across the company, including managers and attorneys (internal and third party), professionally and productively.
- Create, write and update numerous process procedures.
- Pride myself on my work ethic, integrity and building relationships
Human Resources Talent and Acquisition Specialist
Spherion Staffing LLC/Wells Fargo Bank, NA
Billings, MT
12.2010 - 04.2013
- Ability to work with and support multiple recruiters with Job Postings, Interview scheduling with recruiters and managers, background checks and Wells Fargo Congratulation Letters
- Familiar with the following HR systems: RISE, Online Recruiting, Recruit Alliance, CARCO and First Advantage
Administrative Assistant
Mortenson Construction
Billings, MT
12.2010 - 04.2013
- Administrative support for the Sr. Project Manager and all of the on-site engineers in the closeout construction process of a U.S. Federal Courthouse.
- Proficient with UPS/FedEx, Word, Excel, Lotus, faxing, printing, scanning, and writing/verbal communication skills with several levels of construction management, engineers, payroll department, IT, and all subcontractors, including any and all of their tiers.
- I made sure subcontractors and all tiers were properly submitting certified payrolls every week, paying their workers according to government regulations, and properly disbursing checks in the correct amount according to pay applications and lien releases that were signed and notarized.
- Worked closely with CTA Architects, OAC Services, and GSA to meet government and owner requirements to produce the highest level of quality and service.
- Worked closely with Iron Mountain Storage to close out a massive 3-year construction project.
Loan Servicing Specialist Tax Verification
Spherion Staffing LLC/Wells Fargo Bank, NA
Billings, MT
12.2010 - 04.2013
- Ability to multitask between systems, verifying and updating accounts, making phone calls with government entities, and keeping on task with acceptable productivity per company and management.
- Familiar with many challenging banking systems, as well as Outlook, Word, Excel, and Teams.
- Research accounts with back taxes/unpaid taxes, and order checks so the company would not lose an asset due to a property sale.
Quality Assurance Inspector
Thorne Research
Dover, ID
02.2009 - 04.2010
- Inspecting the Quality of Supplemental vitamins including: packaging; raw materials; the encapsulation process, labeling and bottling per the FDA regulations
- Worked in the warehouse as needed and was Forklift certified
- Worked night shifts with little or no supervision
Education
Aviation
The Airline Academy
Daytona Beach, FL05-2001
High School Diploma -
Sandpoint High School
Sandpoint, ID05-2000
Some college credits
North Idaho College (NIC)
Coeur d' Alene, ID05-2000
Skills
- Validation testing
- Procedure Writing
- Quality testing
- Document control
- Deficiency detection
- Process development
- Documentation review
- Risk Management
Certification
- Successfully completed Airline and Customer Service training Academy
- Successfully completed Flight Attendant Ground School for Mesa Airlines, Alaska Airlines and Lynx Aviation.
- Successfully worked and completed 35 out of the 50 mandated hours of proving runs with the FAA to help Lynx Aviation get passenger certified.
References
- Chantil Huskey, Airline/Flight Attendant/Union Rep, 503-490-5820, 20
- Samantha Houghton, Prior Bank Co-worker/Trainer, 406-861-3183, 10
- Scott Engmann, Personal, 701-740-2022, 5
References
References available upon request.
Timeline
Quality Assurance Administrator II
Wells Fargo Bank, NA
05.2013 - 02.2025
Human Resources Talent and Acquisition Specialist
Spherion Staffing LLC/Wells Fargo Bank, NA
12.2010 - 04.2013
Administrative Assistant
Mortenson Construction
12.2010 - 04.2013
Loan Servicing Specialist Tax Verification
Spherion Staffing LLC/Wells Fargo Bank, NA
12.2010 - 04.2013
Quality Assurance Inspector
Thorne Research
02.2009 - 04.2010
- Successfully completed Airline and Customer Service training Academy
- Successfully completed Flight Attendant Ground School for Mesa Airlines, Alaska Airlines and Lynx Aviation.
- Successfully worked and completed 35 out of the 50 mandated hours of proving runs with the FAA to help Lynx Aviation get passenger certified.
Aviation
The Airline Academy
High School Diploma -
Sandpoint High School
Some college credits
North Idaho College (NIC)
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