Melisa Latty
Jamaica,NY
Summary
I am seeking a position as a sales representative/receptionist in a growing organization, focusing on sales and customer service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Exela Technologies
10.2020 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Director
Alpha Preparatory Academy- Snellville
12.2019 - 05.2020
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Created and updated records and files to maintain document compliance.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry parents..
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Aon Hwitt
Customer Service
09.2017 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
HHA
Comfort Keepers
05.2017 - 09.2017
- Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Provided transportation and appointments management.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Customer Service
Target
04.2015 - 11.2015
- Provided exceptional customer service for ideal experiences.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Patient Service Technician/Unit Clerk
Hollis care
- 01.2014
- Order lab work and x-rays
- Prioritize patient daily care according to acuity and scheduled patient procedures
- Assist patients with A.M
- Care, take vital signs, prep for procedures, draw blood, and obtain specimens
- Maintain and set up patient rooms
- Perform preventive maintenance on emergency equipment
- Assist with patient and family education
- Assist R.N
- With sterile and non-sterile dressing changes
- Perform EKGs
- Trained in Phlebotomy
- Utilize PC to enter and retrieve patient data
- Answer multi-line phone, operate fax and copy machine
Education
EKG -
New York, NY01.2013
Phlebotomy -
01.2013
Tech Class -
01.2013
Computer training: WordPerfect I, Certificate -
01.2012
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Microsoft Excel
- Microsoft Outlook
- Payment Processing
Timeline
Customer Service Representative
Exela Technologies
10.2020 - 02.2023
Assistant Director
Alpha Preparatory Academy- Snellville
12.2019 - 05.2020
Aon Hwitt
Customer Service
09.2017 - 02.2018
HHA
Comfort Keepers
05.2017 - 09.2017
Customer Service
Target
04.2015 - 11.2015
Patient Service Technician/Unit Clerk
Hollis care
- 01.2014