Melisa Laura Massa
Rancho Palos Verdes,US
Summary
Results-driven Supply Chain and Purchasing professional with 7+ years of experience optimizing procurement and logistics operations within the demanding airline catering industry. Adept at cross-functional collaboration and leveraging data analytics to manage inventory, forecast demand accurately, and ensure regulatory compliance in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Supply Chain Specialist
AIR FAYRE
12.2021 - Current
- Work with supply chain team to ensure customer needs are fulfilled.
- Assist with procurement and inventory control.
- Optimized inventory levels, reducing stockouts by [Percentage]% and overstocks by [Percentage]% through effective demand forecasting and lean inventory strategies.
- Analyzed supply chain performance metrics to identify process optimization opportunities, contributing to a more resilient and efficient operation.
- Update information in our vendor management system.
- Maintain and process documentation.
- Ensure compliance with company policies and procedures.
- Keep track of logistics and update the company's inventory. Analyze operational performance and resolve issues.
- Collaborate with vendors and suppliers to ensure all operations (e.g., shipping, delivery) meet quality and safety standards.
- Analyzing supply chain data and performance.
- Maintaining inventory.
- Analyze operational performance and resolve issues that arise along the way with vendors or suppliers if necessary to ensure quality standards stay high throughout each operation, including shipping.
- Monitor logistics to make sure they run smoothly.
- Maintain supply chain inventory and records.
- Ensure supply chain processes meet legal requirements and standards.
- Procures materials and manages order prices and quantities; receives shipments and organizes inventories; forecasts demand, responds to changes in demand, and resolves supply chain issues.
Operations Administrator
AIR FAYRE
08.2018 - 12.2021
- Collects and inputs daily production data into reports.
- Creates and modifies data recording forms for production, sanitation, maintenance, and shipping.
- Provides information regarding inventory and waste to senior management.
- Coordinates paperwork regarding electronic receiving. Ex: UAL meters.
- Enters purchase orders into computer system.
- Produce and distribute customer diagrams & meal counts to relevant departments.
- Ensure that the flow of paperwork is consistent and completed within specific deadline requirements.
- Communicate all updates and changes to departments as required.
- Collating hours and expenditure costs and from operations unit. Conduct flight and wastage analysis reports.
- Produce report/presentation slides for senior management meetings on a weekly, monthly, and daily basis.
- Produce minutes for daily OPS meetings, weekly management meeting and distribute to attendees.
- To promote interactive working relationships both throughout the site and with external departments or contacts, to ensure that operating procedures are performed smoothly and have a positive impact on customer service and productivity.
- Collate the payroll for operations (overtime), annual leave and sickness data and report to line manager and senior manager.
- To ensure company procedures are always adhered to and proactively prevent accidents and eliminate hazards by ensuring that the Company policy, Health and Safety standards and standards of housekeeping are always being followed across the site.
- To undertake such other duties as the management may from time to time reasonably require.
Personal Shopper
MAPLEBEAR, INC. DBA INSTACART
03.2017 - 03.2019
- Responsible for handling the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged, and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner.
- Review customer comments/special instructions, as applicable, to ensure product selected matches customer’s request; follow up on issues as necessary.
- Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction.
- Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items.
- Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed).
- Report customer issues, shorts, overages, damages to store management immediately.
- Research and assist to resolve customer complaints/problems.
- Responsible for providing focused and effective customer service. Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.
Customer Service Agent
PRINCESS CRUISES
10.2016 - 02.2017
- Developing ongoing relationships with direct consumers and travel agents and assisting them with building their dream vacations by offering alternate destinations or services to maximize their experiences with Princess Cruises.
- Use sales techniques to promote the sale of cruises and cruise tours.
- Respond to inquiries about product and booking policies while maintaining excellent customer service.
- Prompt research and response to customer questions and concerns related to Company product and customer’s specific reservation.
- Ability to monitor bookings to ensure accurate completion of transactions when assisting travel agents with existing bookings and ability to upsell.
- Accuracy and thoroughness to meet productivity requirements, ability to review own work to ensure quality and utilize performance.
E-Commerce Executive
AUSTRALIS HOTELS
02.2015 - 08.2015
- Create online marketing strategies and tactics to drive revenue for hotels. Manage search engine optimization, paid search, and other online marketing tactics to increase penetration with target customers.
- Set E-Commerce goals for the region/hotel, review progress periodically, and troubleshoot performance issues. Identify hotel-specific online needs. Set budgets for the region/hotels for E-Commerce activities. Assist with display and email marketing on analytics.
- Manage regional Hotel Web Sites and global sites. Analyze and conduct regular audits of Hotel Web Sites to ensure each hotel is optimized for high quality custom images, content, links, and accurate translations, and work with hotels on corrective action.
- Ensure that hotel websites and global sites are fully optimized to maximize traffic from search engines. Manage oversight of onsite optimization strategy i.e., key word review, meta data, title tags, page copy etc.
- Manage oversight of offsite optimization strategy i.e., photo and video syndication, social media and SEO.
- Create and execute eChannels strategy for all hotels within a region; maintain strategic relationships with online travel agency (OTA) contacts, property teams, owners, and corporate counterparts.
Reservation Agent & E-Commerce Executive
ARGENTA TOWER HOTEL & SUITES
07.2011 - 02.2015
- Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.
- Assist meeting planner to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines.
- Manage all guest issues and ensure response to all queries and monitor flow of dining rooms and recommend ways to increase revenue.
- Collaborate with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms.
- Forecast all project requirements on an everyday basis and ensure achievement of all hotel reservation objectives.
- Manage and ensure resolution of all guest issues.
- Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue.
- Maintain knowledge on all apartment locations and process time logs for all payrolls.
- Collaborate with staff development and provide required feedback and assist to answer all incoming calls and manage all online inquiries.
- Review room blocking for Long Stay. Suites and special group request.
- Maintain cordial relations with commercial clients.
- Bring to the attention of the Front Office Manager when the hotel availability status be changed and prepare for necessary action.
- Responsible for always maintaining a Neat and Orderly position.
- Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
Reservation Agent
PARK ROYAL BUENOS AIRES
12.2008 - 07.2011
- Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system.
- Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
- Tracks future room availability on the basis of reservations and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
- Know the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.
Education
Bachelor - Hotel Management
LA SUISSE College
Buenos Aires, Argentina12.2009
High School Degree - Accounting
San Roman – High School
Buenos Aires, Argentina01.2003
Skills
- Technical skills
- Bilingual communication in Spanish and Portuguese
- Proficient in Microsoft Office 365
- Proficient in Sabre air vision systems
- United Airlines – Flying Together – SSD
- Inventory Control & Optimization
- Demand Planning & Forecasting
- Logistics Coordination
- Order processing
- Distribution strategy enhancement
- Revenue Management
- Data Analysis & Reporting
- Interpersonal skills
- Responsive to new challenges
- Analytical Thinking
- Strong attention to detail
- Team collaboration
- Effective communication
- Effective conflict resolution
- Innovative thinking
- Effective delegation
- Emotional intelligence
- Flexibility
- Interpersonal
- Leadership & Team Management
- Organization
- Analytical problem solving
- Self-motivation
- Teamwork
- Time Management
- Work ethics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supply Chain Specialist
AIR FAYRE
12.2021 - Current
Operations Administrator
AIR FAYRE
08.2018 - 12.2021
Personal Shopper
MAPLEBEAR, INC. DBA INSTACART
03.2017 - 03.2019
Customer Service Agent
PRINCESS CRUISES
10.2016 - 02.2017
E-Commerce Executive
AUSTRALIS HOTELS
02.2015 - 08.2015
Reservation Agent & E-Commerce Executive
ARGENTA TOWER HOTEL & SUITES
07.2011 - 02.2015
Reservation Agent
PARK ROYAL BUENOS AIRES
12.2008 - 07.2011
High School Degree - Accounting
San Roman – High School
Bachelor - Hotel Management
LA SUISSE College