Summary
Overview
Work History
Education
Skills
Timeline
Generic
Melisa Lavan

Melisa Lavan

Customer Service
Conroe,TX

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

26
26
years of professional experience

Work History

Leasing Agent

Clearworth Residential
04.2022 - 10.2023


  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Familiar with Onesite and knock program
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.

Administrative Assistant

M&M Upgraders LLC
12.2009 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Prepared cost estimates for contractors and customers, staying within requested budgets.

Leasing Agent /Assistant Manager

The Lynd Company
01.1998 - 06.2003
  • Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
  • Developed strong relationships with tenants through proactive communication and excellent customer service skills.
  • Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
  • Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
  • Assisted in planning community events for residents, promoting a sense of belonging within the property community.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

Diploma

Conroe High Schol
Conroe, TX

Skills

  • Leasing and sales
  • Background checks
  • Telephone and email etiquette
  • Goal-oriented mindset
  • Property tours
  • Contract review
  • Local market awareness
  • Social media marketing
  • Application processing

Timeline

Leasing Agent

Clearworth Residential
04.2022 - 10.2023

Administrative Assistant

M&M Upgraders LLC
12.2009 - 03.2022

Leasing Agent /Assistant Manager

The Lynd Company
01.1998 - 06.2003

Diploma

Conroe High Schol