Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Melisa Leal

Miami,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

6
years of professional experience

Work History

Klaw Restaurant

Lead Hostess
09.2023 - Current

Job overview

  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating, and menu information.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Opened and closed seating sections according to volume of guests.

Komodo Restaurant

Restaurant Hostess/ Reservationist
08.2022 - 06.2023

Job overview

  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Greeting guests upon arrival
  • Informing guests of their wait time
  • Monitors a waiting list, enters guest names into the computer system , show guests to their table and bid guests farewell as they leave.
  • In charge of checking and writing down the cover flows and last tables at the end of the night.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Checked in with servers to confirm preparedness before seating customers.

Tmobile

Retail Sales Associate
06.2022 - 08.2022

Job overview

  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.

Upshift

Bartender
01.2022 - 06.2022

Job overview

  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Olive Garden Restaurant

Bartender Trainer / Bartender
02.2018 - 07.2021

Job overview

  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Monitored day-to-day activities of Type company and employees, noting areas needing improvement and implementing plans for rectification.

Olive Garden Restaurant

Restaurant Waitress
02.2018 - 07.2021

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Westland Hialeah High School
Hialeah, FL

06.2018

University Overview

High School Diploma

Skills

  • Reservation Planning
  • Restaurant Operation
  • To-Go Order Preparation
  • Guest Relations Management
  • POS Systems Operations
  • Service Prioritization
  • Customer Service
  • Dining Room Management
  • Guest Relations
  • Floor planning
  • Strong leadership
  • Customer service excellence
  • Seating arrangements
  • Attention to detail
  • Team Player

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Lead Hostess
Klaw Restaurant
09.2023 - Current
Restaurant Hostess/ Reservationist
Komodo Restaurant
08.2022 - 06.2023
Retail Sales Associate
Tmobile
06.2022 - 08.2022
Bartender
Upshift
01.2022 - 06.2022
Bartender Trainer / Bartender
Olive Garden Restaurant
02.2018 - 07.2021
Restaurant Waitress
Olive Garden Restaurant
02.2018 - 07.2021
Westland Hialeah High School