Melisa Lindsey
Red Oak,TX
Summary
A results-oriented healthcare professional with an Associate of Applied Science degree in Health Care Administration and 6 years of experience as a Health Unit Coordinator. Demonstrated proficiency in administrative support, data management, and coordinating patient care logistics within a fast-paced clinical environment. Adept at ensuring compliance with healthcare regulations and maintaining accurate records. Eager to leverage strong organizational and problem-solving skills to transition into a provider credentialing role, focusing on streamlining the credentialing process and verifying provider qualifications.
Overview
22
22
years of professional experience
Work History
Health Unit Coordinator
Baylor Scott & White Hospital
Dallas, Texas
06.2022 - Current
- Performs clerical duties necessary to help with patient care activities. Initiates, assembles, and maintains patient charts under established procedures. Files reports and test results. Processes ordered tests, medications, procedures, and appointments. Processes patient admissions, transfers, and discharges. Informs team members of reports, orders, and other information. Answers telephones and manages the patient call system. Serves as an information resource to patients, staff, and the public consistently interacting appropriately with all ages. Completes and maintains unit and patient records, files, forms, and documents related to work area management and patient care including admissions, surgeries, transfers, discharges, medical records and physician call list. Maintains organized work area of records, files, forms, and reference documents. Checks, updates, and maintains facility boards, pneumatic tube systems, and telemetry box reconciliation according to departmental policy, procedures, and/or guidelines. Prepares reports, purchase orders, projects, memos, and letters using computer programs. Greets visitors and helps them as needed. Answers telephones and contacts professional and non-professional nursing teams and medical staff using pagers, beepers, and cell phones. Tracks call light response time for the unit. Assign phone and location devices to appropriate staff. Perform work area duties as directed by the nurse or physician. Runs errands, picks up supplies, and transports patients. Maintains par levels of inventory including requisitions/forms and stocks work area supplies and equipment. Maintains a clean, safe, and functional work area. Coordinates transportation for patients and patient items as English delegated. Excellent bedside way and ability to make patients at ease; appears friendly, reassuring, and approachable to patients. Ability to take instruction from a doctor. Familiarity with medical charts and records. High attention to detail. Knowledge of basic computer and keyboard skills.
- Provided care for 23-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
Patient Care Technician/Unit Secretary
Methodist Dallas Medical Center
Dallas, Texas
04.2020 - 06.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery. Collected and transported specimens to prepare for lab testing. Supported patient admissions, discharges, and transfers to promote team productivity. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking. Assembled admissions pages and added new pages to patients' charts. Answered patient assistance calls, assessed needs, and ordered qualified support. Organized and replenished unit supplies to maintain team readiness for expected demands. Warmly greeted patients and visitors and made Everyone feel welcome. Cleaned, sanitized, and moved hospital equipment. Collected laboratory specimens.
Customer Service Representative Team Lead
Walmart.com
Southlake, Texas
11.2016 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Evaluated account and service histories to identify trends, using data to mitigate future issues. Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Collected customer feedback and made process changes to exceed customer satisfaction goals. Developed community reputation through a commitment to customer satisfaction and strong client relationships. Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. Answered a constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information. Cultivated customer loyalty, promoted repeat customers, and improved sales.
Provider Phone Representative
United Healthcare Group
Plano, Texas
12.2013 - 11.2016
- Consulted with outside parties to resolve discrepancies and create effective solutions. Recommended products to customers, thoroughly explaining details. Responded to customer comments and questions via LiveChat during shifts. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Answered over 80-100 calls per shift to meet fast-paced call center demands. Described product highlights and benefits to help guide purchasing decisions. Addressed escalated customer service issues sent from sales and service teams to save customer relationships. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Documented and detailed calls and complaints using the call center's CRM database. Detailed payment options and transferred customers to billing department for payment or further questions regarding bill. Helped large volume of customers every day with a positive attitude and focus on customer satisfaction. Researched issues through identification of similar past problems and recommended most appropriate solution. Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores. Enhanced productivity levels by anticipating needs and delivering outstanding support. Promised best prices for Walmart.com via phone and Live Chat customer services and maintained accuracy when determining quotes. Promoted superior experience by addressing customer concerns, demonstrating empathy and
Customer Service Specialist III
AAA Texas
Irving, Texas
04.2004 - 11.2013
- Analyze and resolve member, employee and Independent Contract Station complaints and conflicts considering all options and resources by directing subordinates in the proper handling and application of policies. Utilize service recovery techniques to close complaints and achieve a mutually satisfactory resolution. Document necessary information into the Complaint Management System. Identify and track training needs and follow up with corrective action as required. Counsel employees, members and Contract Station personnel on emergency roadside provisions for service and determine if service requests are within established guidelines. Over solutions and alternative options as appropriate. Monitor requests in progress and refer adverse service conditions and areas to dispatch and CSR Supervisors. Communicate all pertinent information to California Highway Patrol and all other Public Agencies.
- Handled 30-40 supervisor escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
Associates - Healthcare Administration
Pima Medical Online
Tucson, AZ11-2024
Community Health Worker Certification -
Baylor Scott & White Juanita J. Craft Recreation Center
Dallas, Tx06.2024
High School Diploma - undefined
Green Oaks Performing Arts Academy
Shreveport05.1994
No Degree - Nursing
The University of Texas At Arlington
Arlington, Texas, TX 05.2001 -
Skills
High attention to detail, Organization and Time Management, Excellent verbal and Written Skills, Knowledge of Healthcare Regulations, Problem-Solving and Research Ability, Ability to handle sensitive information with discretion and integrity, Work effectively with diverse internal and external teams, Ability to work autonomously and manage responsibilities, Thrive in slow and fast-paced environments with changing technology and trends Medical Terminology, Laboratory procedures, Patient services, Infection Control Standards, Epic, Feeding Assistance, Patient Care, Patient Assistance, Dementia Knowledge, Professional bedside manner, Hazardous Waste Management, Equipment Transport, Safety protocols, Aseptic guidelines, Equipment sterilization, Vital Sign Monitoring, and Computer Skills
Timeline
Health Unit Coordinator
Baylor Scott & White Hospital
06.2022 - Current
Patient Care Technician/Unit Secretary
Methodist Dallas Medical Center
04.2020 - 06.2022
Customer Service Representative Team Lead
Walmart.com
11.2016 - 04.2020
Provider Phone Representative
United Healthcare Group
12.2013 - 11.2016
Customer Service Specialist III
AAA Texas
04.2004 - 11.2013
No Degree - Nursing
The University of Texas At Arlington
05.2001 -
High School Diploma - undefined
Green Oaks Performing Arts Academy
Associates - Healthcare Administration
Pima Medical Online
Community Health Worker Certification -
Baylor Scott & White Juanita J. Craft Recreation Center