Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MELISA MAHER

Altoona,PA

Summary

Customer Service Specialist with over 30+ years experience in Customer Relations and Clerical Support with a proven ability to troubleshoot problems and resolve issues

Overview

35
35
years of professional experience

Work History

SDS Customer Service

Sheetz Distribution Services
04.2001 - Current

Monitoring a customer support call system for a 700+ convenience store chain by maintaining their orders, invoices and pricing systems

Network Systems Associate

Keystone Financial Data Services
10.1999 - 10.2000

    Monitored and maintained mainframe network for 400+ operating units

    Coordinated and documented vendor service

    Dispatched response for back alarms and atm maintenance

Support Specialist, Store Automation Department

Sheetz Corporate Office
05.1996 - 09.1999

Installed and supported Point of Sales operating for 200+ sites by problem solving and documentation, providing quality customer service to each site, enabling high customer volume through efficient system maintenance

Accounting Associate

Sheetz Corporation
02.1989 - 02.1990

Data Entry for store information

Balancing bills for maintenance and product delivery bill

Scanning of financial paperwork into computer system

Filing of permanent files for store costs

Education

PC Programming - RPG I And II Programming, Cobalt Programming, PC

Computer Learning Network
Altoona, Pennsylvania

High School Diploma -

Hollidaysburg Area Senior High School
Hollidaysburg, PA
06.1979

Skills

Interpersonal, problem solving, analytical, communications, teamwork, computer programs such as:

  • Excel - used for spreadsheets to control force out delivery of product to stores and to create cigarette shippers to send cig/tobacco items to stores
  • Word - used to create instructions for stores processes
  • AFS - used to handle inventory, orders and credits for stores
  • Access – used for distribution of reports created for buyers to track product
  • LVMI/CVMI (inventory management) – used to create suggested order for store based off of sales and requests and manage sales data
  • Web portal pages – used to manage reports and scripts that control the order process and printing of the final labels used to pick a store product
  • RDM (Retek Distribution Management) – used to regulate inventory in the warehouse
  • Outlook Express – email system used to contact inter office personnel, store level associates and outside buyers regarding anything to do with a product
  • Service Desk – web based call tracking system used to track and record any procedure involving a store
  • 6E – pricing system used to control pricing of any store related product and supply business with any data needed to support sales based figures of any product
  • Roadnet - Traffic management system which automates planning of delivery routes for stores and analyzes all inbound and outbound orders to minimize cost

Managing a database schedule for store/corporate donations

Smart Sheet Development

Relex development of store ordering process

Service desk environment for tracking store calls

Development of credit processing application for stores

Accomplishments

Contributed to the setup of the following inventory systems for warehousing purposes at the Sheetz Distribution Center:
RDM – Retek Distribution Management – the warehouse management system application that controls the inventory control, slotting and picking of the store's product.
AFS – Advanced Food Systems – the system application that handles the setup, inventory, ordering, crediting, pricing and financial control of a store's product.
Facilitated quality customer service to the store process chain
HEAT - call tracking system used to log and record solutions used to resolve problems encountered by stores regarding their orders/deliveries
Developed procedure used in processing store orders – LVMI - Leveled Vendor Managed Inventory – the application used to create a suggested order for a store based on sales data.
Developed procedures used to support the SBK – Sheetz Brothers Kitchen
Setup of products within in AFS to be delivered to the stores from SBK
Development of SOP'S for SBK – instructions on coding, delivery, product issues and processing of daily Kitchen orders.

Development of SOP'S for DIR Processing / Donation Processing /
Credit Processes/ 6E processes / updated information for AFS entry and pricing information for stores

Timeline

SDS Customer Service

Sheetz Distribution Services
04.2001 - Current

Network Systems Associate

Keystone Financial Data Services
10.1999 - 10.2000

Support Specialist, Store Automation Department

Sheetz Corporate Office
05.1996 - 09.1999

Accounting Associate

Sheetz Corporation
02.1989 - 02.1990

PC Programming - RPG I And II Programming, Cobalt Programming, PC

Computer Learning Network

High School Diploma -

Hollidaysburg Area Senior High School
MELISA MAHER