Customer Service Specialist with over 30+ years experience in Customer Relations and Clerical Support with a proven ability to troubleshoot problems and resolve issues
Monitoring a customer support call system for a 700+ convenience store chain by maintaining their orders, invoices and pricing systems
Monitored and maintained mainframe network for 400+ operating units
Coordinated and documented vendor service
Dispatched response for back alarms and atm maintenance
Installed and supported Point of Sales operating for 200+ sites by problem solving and documentation, providing quality customer service to each site, enabling high customer volume through efficient system maintenance
Data Entry for store information
Balancing bills for maintenance and product delivery bill
Scanning of financial paperwork into computer system
Filing of permanent files for store costs
Interpersonal, problem solving, analytical, communications, teamwork, computer programs such as:
Managing a database schedule for store/corporate donations
Smart Sheet Development
Relex development of store ordering process
Service desk environment for tracking store calls
Development of credit processing application for stores
Contributed to the setup of the following inventory systems for warehousing purposes at the Sheetz Distribution Center:
RDM – Retek Distribution Management – the warehouse management system application that controls the inventory control, slotting and picking of the store's product.
AFS – Advanced Food Systems – the system application that handles the setup, inventory, ordering, crediting, pricing and financial control of a store's product.
Facilitated quality customer service to the store process chain
HEAT - call tracking system used to log and record solutions used to resolve problems encountered by stores regarding their orders/deliveries
Developed procedure used in processing store orders – LVMI - Leveled Vendor Managed Inventory – the application used to create a suggested order for a store based on sales data.
Developed procedures used to support the SBK – Sheetz Brothers Kitchen
Setup of products within in AFS to be delivered to the stores from SBK
Development of SOP'S for SBK – instructions on coding, delivery, product issues and processing of daily Kitchen orders.
Development of SOP'S for DIR Processing / Donation Processing /
Credit Processes/ 6E processes / updated information for AFS entry and pricing information for stores