Melisa McCain
Marble Falls
Summary
Experienced with assisting clients in navigating insurance policies and claims. Utilizes communication and problem-solving skills to resolve customer issues efficiently. Track record of enhancing customer satisfaction through thorough policy understanding and effective support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
State Farm Mutual Automobile Insurance Company
11.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Maintained accurate records of customer interactions using CRM software, ensuring data integrity.
- Trained new team members on best practices for service excellence and system navigation.
Assistant Manager/Commercial Parts Specialist
O'Reilly Auto Parts
05.2024 - 09.2024
- Assisted with managerial duties and push growth with commercial customers.
- Trained and mentored junior staff in product knowledge and customer service techniques.
- Developed efficient processes to streamline parts sourcing and delivery timelines.
- Analyzed sales data to identify trends and recommend inventory adjustments.
Customer Service Representative
State Farm Mutual Automobile Insurance Company
04.2021 - 04.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Processed policy changes and claims with accuracy, ensuring compliance with company protocols.
- Educated clients on insurance products, helping them make informed decisions regarding coverage options.
Store Manager
O'Reilly Auto Parts
08.2017 - 03.2021
- Started with the company in August of 2017 as a delivery driver and managed to make my way up the chain to Store Manager within 2 years.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, implementing efficient stock replenishment processes to reduce shortages.
- Trained and developed team members, fostering a culture of continuous improvement and customer service excellence.
Education
High school diploma -
East Chambers High School
Winnie, TX06.2011
Skills
- Payroll
- Planograms
- Time management
- Loss Prevention
- Microsoft Office
- Computer skills
- Pricing
- Cash handling
- Communication skills
- Retail Sales
- Typing
- Phone etiquette
- Profit & Loss
- Store Management Experience
- Inventory Control
- Merchandising
- Recruiting
- Organizational skills
- Delivery Driver Experience
- Customer relations
Accomplishments
- Built productive, successful team using key training and development strategies.
- Completed manager training program.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Property & Casualty Insurance License July 2021 - July 2027
- Life & Health Insurance License July 2021 - July 2027
Timeline
Customer Service Representative
State Farm Mutual Automobile Insurance Company
11.2024 - Current
Assistant Manager/Commercial Parts Specialist
O'Reilly Auto Parts
05.2024 - 09.2024
Customer Service Representative
State Farm Mutual Automobile Insurance Company
04.2021 - 04.2024
Store Manager
O'Reilly Auto Parts
08.2017 - 03.2021
High school diploma -
East Chambers High School