MeLisa McDowell
Spokane,WA
Summary
Experienced team leader with a proven track record in performance evaluation, staff training, and conflict resolution. Committed to fostering collaboration and adaptability in dynamic environments. Dynamic team leader with proven expertise in performance evaluation, conflict resolution, and staff training. Skilled in fostering effective communication and driving continuous improvement to enhance team performance.
Overview
9
9
years of professional experience
Work History
SL Manager
Arc Of Spokane
Spokane, WA
12.2021 - Current
- Coordinated staff schedules to ensure coverage aligned with client needs and service standards.
- Supervised daily operations and ensured compliance with organizational policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
- Led team meetings to address challenges and promote collaboration among staff.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Evaluated program effectiveness and offered actionable feedback to drive continuous improvement.
- Conducted performance evaluations, delivering constructive feedback and coaching to enhance team development.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead Direct Support Professional
Arc Of Spokane
Spokane, WA
05.2019 - 12.2021
- Trained and supervised new direct support professionals on best practices.
- Coordinated community integration activities to enhance social skills.
- Advocated for clients' rights and accessible services in the community.
- Monitored the performance of direct support professionalsand provided feedback as needed.
- Assisted clients with developing social skills by engaging them in community activities such as volunteering or recreational outings.
- Served as an advocate for individuals receiving services by representing their interests at meetings or hearings.
- Trained new staff members on safety protocols and best practices for providing quality services to individuals with disabilities.
- Organized special events such as birthday parties or holiday celebrations for clients.
- Maintained accurate records of services provided to clients and updated them regularly.
Direct Support Professional
Arc Of Spokane
Spokane, WA
04.2017 - 05.2019
- Assisted clients in personal hygiene and grooming routines.
- Provided companionship and emotional support to enhance client well-being.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
Education
High School Diploma -
Lewis And Clark High School
Spokane, WA06-1996
Associate of Arts - Accounting
Interface College
Spokane, WASkills
- Team management
- Performance evaluation
- Performance evaluations
- Staff training
- Staff development
- Conflict resolution
- Organizational policy
- Policy implementation
- Schedule coordination
- Complex Problem-solving
- problem solving
- effective communication
- Verbal and written communication
- adaptability to change
Accomplishments
Leadership Employee of the year
Timeline
SL Manager
Arc Of Spokane
12.2021 - Current
Lead Direct Support Professional
Arc Of Spokane
05.2019 - 12.2021
Direct Support Professional
Arc Of Spokane
04.2017 - 05.2019
High School Diploma -
Lewis And Clark High School
Associate of Arts - Accounting
Interface College