Melisa Mcghee

General Store Manager

Family Dollar

Little Rock, AR

02.2022 - Current

Maintained records of inventory, sales, and personnel activity.
Drafted strategic plans for increasing customer satisfaction levels.
Monitored staff performance and provided feedback to ensure service standards were met.
Ensured compliance with all safety regulations and procedures in the store.
Conducted regular meetings with employees to discuss current operations issues.
Organized promotional activities to increase customer traffic in the store.
Analyzed competitive pricing strategies and adjusted prices accordingly.
Resolved customer complaints promptly and professionally.
Reviewed daily financial statements to identify areas of improvement.
Recruited, hired, trained, supervised, evaluated, and managed staff members.
Scheduled shifts for employees to meet operational needs of the store.
Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
Established relationships with vendors to ensure timely delivery of merchandise.
Implemented new policies and procedures according to company guidelines and objectives.
Provided customers with information about product features and assisted them in selecting items.
Inspected store premises regularly to maintain cleanliness and a safe working environment.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Fostered healthy team environments to promote collaboration and boost productivity.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Maintained current accounts and deposited funds to keep on-site cash low.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Managed inventory tracking and physical inventory counts to minimize loss.
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Monitored employee performance and identified performance gaps for corrective action.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Updated and maintained store signage and displays.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Answered product questions with up-to-date knowledge of sales and promotions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Established store tactics and strategies to achieve operational performance and sales goals.
Strengthened work flow productivity by hiring, managing and developing top talent.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.