Melisa Molina Jones
Jackson,WY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Receptionist
Jackson Animal Hospital
06.2021 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled assignments independently with good judgement and critical thinking skills.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Personal Banker
Bank Of Jackson Hole
05.2019 - 06.2021
- Optimized portfolio growth by identifying potential investment opportunities for high-net-worth clients based on market trends analysis.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Greeted customers and delivered information about new account processes.
- Maintained customer records and updated account information.
- Processed customer payments and account setup charges.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Expanded client base by promoting new financial products.
- Reconciled customer accounts and balanced daily transactions.
Mail Clerk
The UPS Store Inc.
04.2016 - 05.2019
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
- Operated postage meters, mail sealers and labeling machines.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Checked parcels were securely sealed to eliminate losses.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Updated and maintained mailing lists and customer records.
- Labeled packages with clear, correct information to reduce mailing errors.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Tracked outgoing mail to provide accurate customer updates.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Created and distributed shipment invoices to maintain accurate account balances.
- Contributed to departmental goals by providing input during team meetings regarding process improvements or new technologies related to mailing operations.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
Education
High School Diploma -
Skyview High School
Nampa, ID05.2006
Skills
- Documentation And Reporting
- Customer and client relations
- Tech-Savvy
- Word Processing
- Call Answering and Routing
- Verbal and written communication
- Scheduling
- Courteous and Professional
- Correspondence Management
- Document Control
- Records Maintenance
- Multi-Line Telephone Systems
- Office Administration
- Customer/Client relations
- Scheduling appointments
- Service-oriented mindset
- Attention to Detail
- Relationship Building
- Performance Improvement
- Mail distribution
- Conflict Resolution
- Problem-Solving
- Security awareness
- Mail handling
- Supply Ordering
- Organization skills
- Bank Deposits
- Computer Proficiency
- Basic Math
- Office Supply Management
Timeline
Receptionist
Jackson Animal Hospital
06.2021 - Current
Personal Banker
Bank Of Jackson Hole
05.2019 - 06.2021
Mail Clerk
The UPS Store Inc.
04.2016 - 05.2019
High School Diploma -
Skyview High School
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