Melisa Moore
lead Preferred Service Representatve
Cheektowaga,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in car rental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Lead Preferred Service Representative
AvisBudget Group
05.2006 - Current
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
Co-Owner/Cook
CJ's Restaurant
01.2003 - 05.2006
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant Front End Manager
Tops Friendly Markets
06.1999 - 01.2003
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Entrusted to be Acting Store Manager
Education
High School Diploma -
Depew High School
Depew, NY06.1985
Skills
- Improvement Plans
- Sales and Upselling
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Service and Assistance
- Customer Loyalty
- Issue and Complaint Resolution
- Customer Interaction
Timeline
Lead Preferred Service Representative
AvisBudget Group
05.2006 - Current
Co-Owner/Cook
CJ's Restaurant
01.2003 - 05.2006
Assistant Front End Manager
Tops Friendly Markets
06.1999 - 01.2003
High School Diploma -
Depew High School
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