Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELISA MOSLEY

Atlanta,GA

Summary

Melisa Cole is a military veteran who is a dynamic individual with hands-on experience in Claims Adjusting, customer service, sales, taking inbound and fast-learning challenging roles. Known for adaptability, creativity, and delivering results while maintaining professionalism. Dedicated to increasing profitability and driving business results.

Overview

14
14
years of professional experience

Work History

Early Stage Collections Lead

CarMax Auto Finance
03.2024 - 04.2025
  • Provided leadership and oversight for Collections Team members, fostering a culture of excellence.
  • Negotiated payment arrangements with customers.
  • Handled inbound and outbound calls with high volume targets.
  • Resolved escalated disputes to achieve mutually beneficial solutions.
  • Hybrid

Customer Service Representative

Saturna
02.2023 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns.
  • Negotiated repayment plans with customers.
  • Resolved disputes through professional communication.
  • Maintained accurate account statuses.
  • Remote

Claims Adjuster

CNC Catastrophe & National Claims
07.2021 - 02.2023
  • Reviewed injury claims to determine coverage and liability.
  • Negotiated settlements with claimants, attorneys, and insurance carriers.
  • Analyzed documentation and evidence.
  • Ensured fair compensation and policy compliance.

Property & Auto Claims Adjuster

Catastrophe National Claims
05.2019 - 06.2021
  • Resolved property claims by investigating and evaluating damages.
  • Handled both property and auto losses.
  • Maintained compliance with state regulations.
  • Explained claims processes and resolutions to policyholders.
  • Remote

Lead Sales Consultant

T-Mobile
08.2013 - 12.2017
  • Delivered exceptional customer service and sales performance.
  • Exceeded monthly sales targets through upselling and client engagement.
  • Provided expert product knowledge.
  • Achieved sales targets via persuasive communication.

Transportation Logistics

US Army
01.2011 - 02.2013
  • Coordinated transportation logistics and material movement.
  • Prepared shipments in compliance with safety protocols.
  • Reviewed and adjusted service routes for efficiency.
  • Responded to emergencies to minimize impact on operations.

Education

High School Diploma -

Langston Hughes High School
Fairburn, GA
05.2011

Skills

  • Data Collection & Data Entry
  • Complaints, De-escalations & resolutions techniques
  • Technical Support
  • Call Center Management Operations
  • Microsoft Excel, salesforce experience
  • Auto and property loss
  • Claims Processing
  • Customer Service
  • Goal oriented

Timeline

Early Stage Collections Lead

CarMax Auto Finance
03.2024 - 04.2025

Customer Service Representative

Saturna
02.2023 - 02.2024

Claims Adjuster

CNC Catastrophe & National Claims
07.2021 - 02.2023

Property & Auto Claims Adjuster

Catastrophe National Claims
05.2019 - 06.2021

Lead Sales Consultant

T-Mobile
08.2013 - 12.2017

Transportation Logistics

US Army
01.2011 - 02.2013

High School Diploma -

Langston Hughes High School

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