Melisa Ndreca
Tuckahoe
Summary
Dynamic event coordinator with proven skills in customer service, team leadership, and effective communication. Successfully managed event logistics and improved guest satisfaction through strategic planning and problem resolution. Highly organized professional with extensive experience in customer service and team leadership. Known for exceptional communication skills and budget management, contributing to successful event execution and enhanced guest experiences.
Overview
7
7
years of professional experience
Work History
Head Hostess
Taco Bahama
Tuckahoe
09.2024 - Current
- Greeted and seated guests while managing dining room flow.
- Trained new host staff on customer service protocols.
- Monitored wait times and communicated updates to guests effectively.
- Assisted in maintaining cleanliness and organization of the host stand area.
- Collaborated with servers to ensure smooth service during peak hours.
- Handled guest inquiries and resolved minor issues promptly.
- Implemented seating strategies to optimize restaurant capacity efficiently.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Answered telephone to provide dining information and take reservations.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Restaurant Hostess
Buleria Tapas & Wine Bar
Tuckahoe
09.2023 - 09.2025
- Collaborated with the kitchen staff to ensure timely service during busy shifts.
- Trained new hostesses on best practices for guest interaction and service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Hair Salon Assistant
Mandy's Hair & Spa
The Bronx
05.2019 - Current
- Assisted stylists with client consultations and service preparation.
- Maintained cleanliness and organization of salon equipment and workstations.
- Scheduled appointments and managed client records efficiently.
- Handled cash transactions and processed payments accurately at the front desk.
- Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
- Ordered materials, supplies, or equipment needed for providing services.
- Organized client files according to established protocols.
- Trained new staff members on salon policies and procedures.
- Provided support in managing salon's email and text message communication.
Student Government President
Tuckahoe High school
Tuckahoe
09.2023 - 07.2025
- Led student government meetings to discuss school policies and initiatives.
- Coordinated events promoting school spirit and community involvement.
- Organized fundraising activities to support school programs and events.
- Managed budgets for student government projects and initiatives.
- Negotiated contracts with vendors for campus-wide events sponsored by the student government.
- Raised over $15,000 for student initiatives
- Attended monthly meetings to voice concerns, opinions and ideas.
Volunteer
Tuckahoe Police Department
Tuckahoe
09.2023 - 07.2025
- Participated in local events to promote public safety awareness.
- Supported officers during community engagement initiatives and programs.
- Helped with prep, set up, and breakdown of community and public events.
- Attended weekly meetings to discuss progress and future initiatives.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Event Coordinator
Self-employeed
Tuckahoe
09.2024 - 05.2025
- Developed detailed timelines and schedules for event execution and planning.
- Communicated with clients to understand their event goals and preferences.
- Managed on-site operations during events, ensuring smooth execution of activities.
- Assisted in budgeting and financial tracking for event projects.
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
Assistant Manager
Juan Gonzalez
Tuckahoe
09.2022 - 08.2023
- Oversaw inventory management and restocking procedures to maintain product availability.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
Tuckahoe High School
Tuckahoe, NY06-2025
Undecided
Syacuse University
Syracuse, NYSkills
- Event planning
- Customer service
- Team leadership
- Budget management
- Conflict resolution
- Time management
- Communication skills
- Staff training
- Relationship building
- Vendor management
- Negotiation
- Strategic planning
- Problem resolution
- Organizational skills
- Budgeting and finance
- Strong research skills
- Persuasive writing
- Proofreading expertise
Languages
English
Native/ Bilingual
Albanian
Professional
Spanish
Professional
References
References available upon request.
Timeline
Head Hostess
Taco Bahama
09.2024 - Current
Event Coordinator
Self-employeed
09.2024 - 05.2025
Restaurant Hostess
Buleria Tapas & Wine Bar
09.2023 - 09.2025
Student Government President
Tuckahoe High school
09.2023 - 07.2025
Volunteer
Tuckahoe Police Department
09.2023 - 07.2025
Assistant Manager
Juan Gonzalez
09.2022 - 08.2023
Hair Salon Assistant
Mandy's Hair & Spa
05.2019 - Current
High School Diploma -
Tuckahoe High School
Undecided
Syacuse University