Melisa Nunez
Human Resources Professional
Deltona,FL
Summary
Highly skilled and enthusiastic Human Resources professional with more than 15 years years of experience. Attentive, always ready to jump in with strong administrative skills for routine needs and special projects. Confident communicator who is also a self-starter with the dedication and motivation required to succeed in a busy Human Resources department. Developed interpersonal skills coupled with outstanding verbal and written communication skills, able to establish and maintain productive relationships across all organizational levels. Able to maintain a high sense of integrity, urgency and confidentiality.
Overview
20
20
years of professional experience
Work History
HR Implementation Consultant
ADP
5 2017 - Current
- As Implementation Consultant, responsible for consulting with clients to develop optimized human capital management (HCM) solution leveraging ADP best practices and industry trends in order to meet client's current and future human capital management needs.
- Reduced implementation time, conducting thorough assessments and identifying potential challenges early in process.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout implementation process.
- Adapted quickly to new technologies and tools, ensuring ability to provide top-notch service regardless of systems being implemented.
- Exceeded client expectations by delivering customized training sessions that enabled efficient utilization of newly implemented systems.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
Customer Support- Reservations Bilingual
JetBlue Airways
08.2016 - Current
- Assist customers across ange of situations via phone or via digital channel (chat), problem-solver- offer helpful solutions and products to customers in 24/7 operation, book new reservations, manage existing reservations, sales, follow DOT regulations, maintain up to date on travel and airline regulations, ensure greatest customer experience for all customers.
- Collaborated with cross-functional teams to improve overall product quality and customer experience.
- Created personalized solutions for customers experiencing unique challenges or hardships, demonstrating empathy and genuine concern.
- Actively participated in company-wide initiatives focused on improving overall customer satisfaction rates.
- Provided expert guidance for customers navigating complex products or services, leading to greater understanding and satisfaction.
- Established positive relationships with clients through proactive communication and attentive listening skills.
Acting Talent Acquisition Coordinator
JetBlue Airways
09.2021 - 09.2022
- Managed requisitions in partnership with Recruiters, partnered with Recruiters on all aspects of hiring process.
- Prescreened for employment eligibility, evaluated candidate applications for minimum qualifications and scheduled interviews.
- Processed interview related documents, workflows, coordinated/scheduled orientation and training dates, communicated with candidates and Talent Acquisition team on selection status, other duties as assigned.
- Developed training programs/materials aimed at improving hiring managers interviewing and selection skills, resulting in better quality hires.
- Improved candidate experience with timely communication, thorough interview preparation, and constructive feedback.
- Achieved high levels of candidate satisfaction by providing transparent and supportive recruitment process from start to finish.
- Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
HR Compliance Specialist
HD Supply
09.2014 - 01.2016
- Compliance, training, employee and labor relations, & employee communications, I-9 & Unemployment Administration, policy administration (development, guidance and application), compliance reporting metrics, employee hotline administration, reporting, and training, EEO1 & AAP Reporting, participate, develop & lead company strategic projects, member of Labor Relations, & Union Avoidance Team, prepare monthly US DOL Turnover reports, compliance training administration and reporting to include union awareness, sexual harassment, policy affirmation, and code of business and ethic, fitness for duty evaluation, & mandatory referral administration, all company SOPs, including Workplace Violence, contract negotiations (RFP), year-end state reporting (E.g. NJ Gender Equity Act & NY Wage Theft Protection Act Notices).
HR Coordinator
Orange County Public Schools
06.2010 - 09.2014
- Serve as front-line HR contact by providing customer service to work location secretaries, district staff and applicants for 14 schools, investigate, resolve, or refer human resource related issues, complete exit interviews, develop and provide long-term and short-term training for school personnel and new HR Coordinators, assist in special projects: handbook creation, retreats, trainings, internal HR processes & forms, develop job postings for vacant positions, process leave of absence, FMLA, pay calculation, experience credit, compensation, retirement plan enrollment, and similar functions in compliance with OCPS and CTA/OESPA (union) contracts, complete annual increases, liaison between employees and/or applicants and other departments, manage pre-employment phase including but not limited to, reviewing applications for education, employment history, transcripts, and any other documentation provided, complete job record maintenance and build new job records, including but not limited to, address changes, pay changes, leave of absences, position changes, transfers, and terminations, prepare reports as requested (E.g. Staff reports, reappointment reports, leave reports, special reports, etc.).
Personnel Specialist
Orange County Public Schools
03.2008 - 06.2010
- Responsible for complete payroll submission for bi-weekly payroll including preparation and accurate submission in SAP for Employment Services department, provided leadership and supervision to department HR Coordinators, prepared various data reports for HR Director, District and for department on a monthly basis or as needed (E.g. AP accuracy/corrections, employee leave reports, yearly process reports/updates, contract reports, salary reports, workforce report, equity reports, reports for media request, etc.), processed all administrative and employee relations entries in SAP, member of interview panel, maintain Department Internet/Intranet Page, developed training materials, provided process improvements.
Personnel Benefits Clerk
Orange County Public Schools
10.2004 - 03.2008
- Managed New Hire & Employee backgrounds checks and pre-employment sessions, fingerprinted new hires and district employees and entered fingerprint results in SAP and Access Database, collected, reviewed, inputted and prepared files related to fingerprint criminal background for committee review, performed employment verifications, maintain files, and ensure compliance with all new hire paperwork.
Education
Bachelor of Arts -
Thomas Edison State University
Trenton, NJ 05.2001 -
Skills
FMLA
Business Analysis
Training Delivery
Software Implementation
Employee Training & Development
New Hire Orientation & On-Boarding administration
HR Policies & Procedures
Relationship Building
Problem-Solving
Team Building & Leadership
Process Improvement
Conflict Resolution
HRIS & ATS Systems (SAP, PeopleSoft, ADP, Success Factors)
I-9 / Unemployment Administration
FMLA
Languages
Spanish
Native or Bilingual
Timeline
Acting Talent Acquisition Coordinator
JetBlue Airways
09.2021 - 09.2022
Customer Support- Reservations Bilingual
JetBlue Airways
08.2016 - Current
HR Compliance Specialist
HD Supply
09.2014 - 01.2016
HR Coordinator
Orange County Public Schools
06.2010 - 09.2014
Personnel Specialist
Orange County Public Schools
03.2008 - 06.2010
Personnel Benefits Clerk
Orange County Public Schools
10.2004 - 03.2008
Bachelor of Arts -
Thomas Edison State University
05.2001 -
HR Implementation Consultant
ADP
5 2017 - Current