Melisa Olvera-Mandujano
Forest Grove,OR
Summary
Dynamic professional with a positive attitude and strong communication skills, experienced in enhancing customer satisfaction at Walmart. Proven ability to train staff and implement safety protocols, contributing to a 20% increase in sales through exceptional service and product knowledge. Adept at collaborative teamwork and adaptive problem solving in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fashion TA
Walmart
10.2025 - Current
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring product availability and presentation met company standards.
- Operated point-of-sale systems efficiently, processing transactions and handling cash accurately.
- Collaborated with team members to restock shelves promptly, minimizing customer wait times.
- Engaged with customers to gather feedback, contributing to improvements in service delivery.
- Supported inventory management by conducting regular stock checks and reporting discrepancies.
- Adhered to safety protocols and store policies, promoting a secure shopping environment for all patrons.
- Collaborated with team members to achieve store sales targets consistently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
- Increased sales by providing exceptional customer service and product knowledge.
- Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
- Answered questions about store policies and addressed customer concerns.
- Contributed to efficient inventory management by participating in routine stock counts and reporting discrepancies promptly.
Safety Officer
WGNSTAR
03.2024 - 09.2025
- Conducted safety audits to identify hazards and recommend corrective actions.
- Developed and implemented safety training programs for staff compliance.
- Monitored workplace practices to ensure adherence to safety regulations.
- Led incident investigations to determine root causes and prevent recurrence.
- Collaborated with management to enhance occupational health policies and procedures.
- Analyzed safety data trends to inform strategic decision-making processes.
- Provided guidance and mentorship to junior safety personnel on best practices.
- Initiated cross-departmental safety initiatives, fostering a culture of safety awareness.
- Responded to any emergencies as instructed and with utmost efficiency.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Ensured adherence to OSHA regulations, leading to a safer work environment for all employees.
Dry Lab Technician
TTM TECHNOLOGIES INC
11.2022 - 02.2024
- Managed solder pot operations for PCB board assembly, ensuring compliance with specifications.
- Entered data accurately into system to maintain up-to-date records.
- Verified product alignment with labels in product descriptions before packaging.
- Inspected parts and products according to order sheet instructions, ensuring quality control.
- Reported production line issues promptly to minimize downtime.
- Collaborated with team members to troubleshoot issues during experiments, enhancing workflow efficiency.
- Maintained inventory of lab supplies, facilitating timely procurement and minimizing disruptions in testing processes.
- Conducted basic computer operations and data entry efficiently.
- Achieved production standards consistently while maintaining a clean and safe work environment.
- Adhered to safety protocols throughout the manufacturing process.
Wafer Fab Operator
Qorvo
03.2021 - 11.2022
- Operated and monitored semiconductor fabrication equipment to ensure optimal performance and production quality.
- Conducted routine maintenance and troubleshooting on wafer processing tools, enhancing equipment reliability.
- Followed strict safety protocols and procedures, maintaining a clean and organized work environment.
- Assisted in process optimization initiatives, contributing to improved production efficiency and reduced downtime.
- Collaborated with engineering teams to implement new techniques for wafer fabrication processes.
- Documented daily production activities, ensuring accurate reporting for compliance and quality assurance audits.
- Trained new operators on standard operating procedures, promoting adherence to best practices in the workplace.
Production Specialist
Planar Systems
04.2016 - 03.2021
- Operated advanced manufacturing equipment to produce high-quality display solutions.
- Ensured compliance with safety protocols and quality standards throughout production processes.
- Collaborated with engineering teams to troubleshoot equipment issues and optimize workflows.
- Trained new team members on operational procedures and best practices in production.
- Analyzed production data to identify inefficiencies and implemented process improvements.
- Led cross-functional initiatives to enhance product quality and reduce waste in operations.
- Mentored junior staff, fostering skill development and adherence to company standards.
- Developed strategic plans for workflow enhancements, resulting in increased overall efficiency.
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
- Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
- Fabricated and assembled products based on customers' specifications.
- Maintained compliance with industry regulations concerning environmental impact, workplace safety standards, and product quality requirements.
- Sealed, labeled and transferred completed containers to pallets for efficient shipping.
- Helped shipping line by pre-assembling boxes to be filled with finished products.
- Provided technical assistance to other departments as needed to troubleshoot issues or support new product development initiatives.
- Implemented process improvements that reduced lead times for custom orders, improving customer satisfaction levels.
Packing Technician
Payless Pharmacy
04.2015 - 02.2016
- Packed daily prescriptions for patients in nursing homes, rehabilitation centers and home care facilities.
- Selected accurate medications to match prescriptions and filled bubble packaging accordingly.
- Verified prescription details to ensure precise dosing and eliminate errors.
- Tracked inventory levels and documented paper work for out-of-stock medications and OTC drugs.
- Maintained compliance with health standards through a clean work place.
- Demonstrated expertise in prescription dosage and pharmacy regulations.
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Conducted quality inspections to maintain high standards of packaging integrity.
Sales Representative Team Leader
Dato Communications
11.2012 - 06.2015
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs that enhanced product knowledge and sales techniques among team members.
- Analyzed market trends to identify new opportunities for revenue growth and customer engagement.
- Implemented CRM systems to streamline communication and improve tracking of sales performance.
- Fostered strong relationships with key clients, resulting in increased customer loyalty and repeat business.
- Conducted performance evaluations to provide constructive feedback and drive individual development plans.
- Mentored junior sales representatives, promoting a culture of continuous improvement and high achievement.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Implemented innovative sales techniques to enhance team productivity and drive results.
- Built relationships with customers and community to promote long term business growth.
Education
No Degree - Pharmacy Technician
Heald College
Portland, OR06-2015
High School Diploma -
Liberty High School
Hillsboro, OR06-2011
Skills
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Collaborative teamwork
- Relationship building
- Cleaning and sanitizing
- Safety protocols
- Good manufacturing practices
- Equipment troubleshooting
- Adaptive problem solving
- OSHA compliance
- Safety operation procedures
- Equipment preparation
- Staff training
- Product testing
- Customer service
- Time management
- Confidentiality and HIPAA
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Safety training
- Workplace safety
- Hazard identification
- Occupational safety
- Safety and compliance inspections
- Safety policies
- Workplace inspections
- Emergency response
- Protective equipment
- Risk management
Certification
- OSHA 30 hour outreach training program certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fashion TA
Walmart
10.2025 - Current
Safety Officer
WGNSTAR
03.2024 - 09.2025
Dry Lab Technician
TTM TECHNOLOGIES INC
11.2022 - 02.2024
Wafer Fab Operator
Qorvo
03.2021 - 11.2022
Production Specialist
Planar Systems
04.2016 - 03.2021
Packing Technician
Payless Pharmacy
04.2015 - 02.2016
Sales Representative Team Leader
Dato Communications
11.2012 - 06.2015
No Degree - Pharmacy Technician
Heald College
High School Diploma -
Liberty High School