Melisa Ortiz

I was in charge of the cleaning of multiple Building, medical offices and dealership. Also, support Sayya's in bringing new business to the company

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
• Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
• Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
• Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
• Managed inventory control, ensuring adequate supplies were available while minimizing costs through efficient purchasing practices.
• Proactively addressed guest concerns or complaints, demonstrating exceptional problem-solving skills and commitment to service excellence.
• Maintained open lines of communication between management and staff members, fostering strong teamwork within the department.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.