Melisa Payne
Munford,TN
Summary
Experienced leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Supervisor LTL, QA
Ingram Micro
01.2018 - Current
- Repack Modules and Full Case Departments–,
- Supervises a team of 55 Operations Employees within 800,00 square footage facility
- Set day-to-day operational objectives and ensure task to completion
- Ensure customer orders are tendered on time
- Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders
- Contributes to the development of processes and procedures
- Maintain company metrics within the department
- Maintain associate time through Kronos
- Accounts for all material and supplies, audits goods received into warehouse
- Work closely with various Management within the ALC
- Take corrective actions to eliminate behind schedule conditions and ensure customer service expectations are met.
District Operations Manager
Canteen
01.2008 - 01.2018
- Vending
- Ensure branch performance met company standards
- Interpret and ensure compliance with policies, procedures, and guidelines to promote consistent application within our district
- Optimize operational productivity and monitor development of realistic and accurate forecast
- Oversee Company Fleet
- Monitor warehouse inventory and daily sales
- Assist in Sales and customer relations
- Participated in the sales process
- Identified regional and district training requirements for Customer Service Managers
- Organized union contract negotiations
Customer Service Manager
Canteen
01.1997 - 01.2008
- Monitor daily activity of assigned territory
- Ensure Customer satisfaction
- Ensure company standards
Education
Associate of Applied Science - Business Management
Strayer University
Memphis, TN07.2012
Skills
- Creative and Resourceful
- Imaginative Problem Solver
- Effective Communicator
- Exceptional Research Skills
- Sound and Confident Decision Maker
- Comfortable Leading Large Groups
- Improving team and individual morale
- Driving continuous process improvement
- Microsoft Office, Excel, Outlook
Certification
Six Sigma White Belt
Timeline
Operations Supervisor LTL, QA
Ingram Micro
01.2018 - Current
District Operations Manager
Canteen
01.2008 - 01.2018
Customer Service Manager
Canteen
01.1997 - 01.2008
Associate of Applied Science - Business Management
Strayer University
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