Melisa Ramirez

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• HEALTH CARE ATTENDANT
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Assisted disabled clients to support independence and well-being.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Provided mobility assistance such as walking and regular exercising.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Developed rapport to create safe and trusting environment for care.

• Used tools to cut, trim and shape 12000 molds daily.
• Upheld high quality standards by designing inspection protocols for finished products.
• Observed operations of automatic molding machinery to detect and correct jams or malfunctions.
• Studied manuals and conditions to accurately determine prescribed temperature and time settings for each material and mold.
• Minimized waste by accurately measuring mixes and decreasing excess materials by 20%.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.

• Administer bedside or personal care, such as ambulation or personal hygiene assistance
• Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Solicit sales of new or additional services or products.
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Measure and examine extruded products in order to locate defects, and to check for conformance to specifications; adjust controls as necessary to alter products
• Determine setup procedures and select machine dies and parts, according to specifications
• Change dies on extruding machines according to production line changes
• Troubleshoot, maintain, and make minor repairs to equipment
• Clean work areas.
• Answer customers' questions about merchandise and advise customers on merchandise selection
• Take inventory or examine merchandise to identify items to be reordered or replenished.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.

* Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

• Read work orders or receive oral instructions to determine work assignments or material or equipment needs
• Record numbers of units handled or moved, using daily production sheets or work tickets.
• Transported inventory items to appropriate locations.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.