Melisa Rankin
CHICAGO,IL
Summary
Dynamic leader with a proven track record at GOPUFF and Madison Reed, excelling in operations management and strategic planning. Elevated Lincoln Park Hair Color Bar to top performance, achieving over 500 memberships. Skilled in process improvement and team leadership, I thrive on driving business growth and enhancing customer satisfaction. Demonstrated adaptability with a keen focus on efficiency and quality control.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Madison Reed
Chicago, IL
05.2024 - Current
- Manages, guides, and coaches the Hair Color Bar team on a daily basis.
- Consistently achieves monthly sales goals and other leading Key Performance Indicators, including, but not limited to: Retail Sales, Service Sales, AOV, Unlimited Roots Membership, Subscriptions, and Labor.
- I brought Lincoln Park Hair Color Bar to #2 in the company within two months of taking over.
- Catapulted Hair Color Bar into the next revenue tier (60k, and over 500 members) in the first five months.
- Created training sessions for new Colorists and Assistant Colorists, as well as worked with the Lead Field Educator to provide monthly classes on theory and formulation.
- Manages employee schedules based on forecasts and business needs.
- Manages labor and hours budgets based on forecasts and business trends.
- Engages with clients to deliver a distinct and delightful client experience, mapped to their diverse needs, resulting in future client engagement with the Hair Color Bar.
- Interviews candidates, onboards new team members, and performs milestone team member reviews while implementing a successful plan for retention, development, and growth.
- Coaches and develops team members to ensure the highest level of team culture, client satisfaction, and Hair Color Bar performance through aligning individuals' unique talents and abilities with the most relevant responsibilities.
- Resolves and follows up on all client service issues in a timely manner for all Hair Color Bar services, including client survey comments (NPS), and client satisfaction survey (CSAT).
- Guarantees that the organization and standards of each Hair Color Bar, including retail and sales displays, are within company guidelines.
- Confirms all company assets are accounted for and maintained, including, but not limited to: Madison Reed inventory, iPads, security cameras, and phones.
- Utilizes all Madison Reed systems to efficiently manage the business and drives retail and service sales, including service capacity, digital waitlist, and buy online pick up in store (BOPIS).
Distribution Salon Consultant
Beauty Craft
Chicago
01.2023 - Current
- Highly skilled and experienced Salon Consultant with a proven track record of elevating salon businesses through strategic planning, operational optimization, and exceptional client relations
- Consulted with current and prospective clients to determine product preference and retail goals
- Led meetings regarding current processes of inventory sales and current salon inventory to help implement efficiency effective inventory practices
- Prepare and present regular updates to internal stakeholders
- Worked cross functionally with customer service, purchasing and sales team to ensure ongoing support to accounts
- Monitor account budgets, ensuring adherence to financial constraints
Process Engineer
GOPUFF
Philadelphia
01.2021 - 01.2022
- Company Overview: A consumer-focused on-demand delivery service for essential goods and grocery items
- Roles were sales and operationally focused, while simultaneously tracking real time inventory, managing teams performance, and monitoring business expectations
- Supported organization by overseeing day-to-day activities, such as creating project plans with critical teams, assessing and mitigating risks, defining scope, goals, and project plans for each assigned initiative
- Kept inventory defective rates under 2% by building company-wide training and implementation plans for Gopuff kitchens to monitor and track cost of goods
- Developed tracking systems to improve in-house KPIs within micro-fulfillment centers nationwide
- Worked directly with supply chain and culinary to improve systems of process within Gopuff kitchens
- Spearheaded the management of multiple cross-functional projects from discovery to completion across various company verticals
- Earned recognition from senior management and got promoted twice within two years based on performance, tenacity, adaptability, agility and business acumen
- A consumer-focused on-demand delivery service for essential goods and grocery items
Site Leader
GOPUFF
Chicago
01.2020 - 01.2022
- Oversight of multiple facilities and responsible for overseeing the overall operations and performance of the business
- Making strategic decisions, managing resources, and ensuring the gopuff goals and objectives were met, while often work closely with other department heads and executives to coordinate efforts and implement organizational strategies
- Led and supported the launch of Chicago-Rogers Park micro-fulfillment center (mfc) in October 2020
- Developed and sustained high-performance work teams by recruiting, training and retaining best talent
- Steered business growth and increased profitability for Chicago-Rogers Park facility through KPI data analysis
- Maximized customer satisfaction and retention by delivering exceptional services, while maintaining inventory reports to ensure smooth functioning of operations
- Coordinated and created detailed schedules and payroll using Microsoft Word and Excel
- Improved operational efficiency by collaborating with operations associates and driver-partners
- Managed multiple micro-fulfillment centers, resulting in minimizing operational costs while taking calculated risks and implemented best practices with a focus on accomplishing core metrics
- Reorganized (flipped) and improved multiple mfc's inventory and systems of process
- Led team with influence, relatability and candor thus resulting in little to no turnover
- Implemented systems of process that were team focused to maintain accurate inventory levels
Education
LOYOLA UNIVERSITY -
Quinlan School of Business
11.2024
Sociology -
Old Dominion University
01.2018
Skills
- Operations
- Analysis/Management
- Quality ontrol & cost
- Efficiency
- Business Development
- Team leadership
- Customer
- Service/Satisfaction
- Risk Assessment
- P&L Analysis
- Strategic Partner Building
- Customer retention
- Strategic Planning
- Process Improvement
- Time Management
- Adaptability
- Problem solving
- Communication
References
- Chris Hubert, Director of Operations, 2U Laundry, NC, 3174102916, Christopher.hubert@2ulaundry.com
- Nathan Ruckman, Contracts Specialist, Virginia Supportive Housing, VA, 7577464874, Nathan.ruckman@gmail.com
- Gabriella Migioia, Director of Commercial Training and Enablement, Myriad Genetics, Philadelphia, PA, 2673155425, Gabriella.migioia@myriad.com
Hobbies and Interests
- Animal Welfare
- Continuing Education
- Travelling
- Art
- Organization
- Yoga
Awards
Top Performing Facility in Midwest, Chicago/Wrigleyville, 01/01/21 - 12/31/23
Personal Information
Title: Operations Manager
Certification
- Licensed Cosmetologist- 1997-current
Timeline
General Manager of Operations
Madison Reed
05.2024 - Current
Distribution Salon Consultant
Beauty Craft
01.2023 - Current
Process Engineer
GOPUFF
01.2021 - 01.2022
Site Leader
GOPUFF
01.2020 - 01.2022
LOYOLA UNIVERSITY -
Quinlan School of Business
Sociology -
Old Dominion University
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