Melisa Richeal
Altoona,IA
Summary
Dynamic professional with extensive experience in administrative support at Iles Funeral Home and as a Cookie Shop Owner. Proven track record in enhancing customer satisfaction through exceptional service and attention to detail. Skilled in data entry and team collaboration, consistently achieving operational goals while maintaining confidentiality and fostering a positive work environment.
Overview
12
12
years of professional experience
Work History
Administrator
Iles Funeral Home
Des Moines, IA
11.2013 - Current
- Assisted in daily administrative tasks, ensuring smooth office operations.
- Supported document management by organizing files and maintaining records.
- Responded to inquiries, providing exceptional customer service to clients and colleagues.
- Aided in data entry and maintained accuracy of information systems.
- Collaborated with team members on project tasks, enhancing workflow efficiency.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Collected, arranged, and input information into database system.
Cookie Shop Owner
Eileen’s Cookies
Windsor Heights, IA
10.2020 - 12.2022
- Managed daily operations, ensuring smooth workflow and customer satisfaction.
- Trained staff on baking techniques and customer service standards for improved efficiency.
- Maintained cleanliness and organization within the shop to meet health regulations.
- Analyzed customer feedback to enhance product offerings and improve overall experience.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Coached, counseled and disciplined employees.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Associate of Arts -
DMACC
Ankeny, IADowling Catholic High School
West Des Moines, IASkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Administrative support
- Personable and approachable
- Data confidentiality
- Team collaboration
- Time management
- Goal setting
- Deadline adherence
- Supplies ordering
- Orientation and training
Timeline
Cookie Shop Owner
Eileen’s Cookies
10.2020 - 12.2022
Administrator
Iles Funeral Home
11.2013 - Current
Associate of Arts -
DMACC
Dowling Catholic High School