Melisa Rizvanovic
St. Louis,MO
Summary
Highly motivated professional with experience in providing exceptional administrative support to a variety of executive-level team members. Adept at managing multiple projects with accuracy and efficiency. Skilled in organizing complex information, scheduling appointments and coordinating travel arrangements. Excellent communicator with a commitment to providing exceptional customer service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Interim Executive Assistant
St. Louis Children's Hospital
St. Louis, MO
05.2024 - Current
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Managed all aspects of catering needs for special events hosted by the organization.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Patient Care Operations Coordinator
St. Louis Children's Hospital
St.Louis, MO
03.2024 - Current
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Administrative Coordinator
St. Louis Children's Hospital BJC
St. Louis, Missouri
09.2023 - 02.2024
- Managed incoming and outgoing mail distribution, including scanning, sorting and delivering items promptly
- Served as liaison between vendors, suppliers, clients and staff members
- Maintained office calendar, including scheduling appointments and meetings
- Scheduled appointments and worked with leaders to manage time and maintain department calendar
- Engaged with vendors and suppliers to obtain quotes for materials needed for projects
- Developed and maintained project plans, schedules, and budgets to ensure successful completion of projects
- Ordered new equipment for projects and tracked company inventory levels
- Prepared and submitted budget estimates, progress reports, and cost tracking reports.
Administrative Assistant
Choice Rehabilitation, LLC
St. Louis, MO
11.2022 - 09.2023
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Managed office supplies inventory and placed orders when necessary
- Maintained calendars and schedules to set appointments for management team
- Processed incoming mail and distributed to relevant departments or individuals
- Verified accuracy of timesheets and other pay related documents prior to processing payroll
- Used payroll software to input payroll data and prepare checks.
Administrative/ Project Assistant
House of Design, LLC
St. Louis, MO
05.2019 - 11.2022
- Developed strong organizational and time management skills through managing multiple projects simultaneously
- Provided administrative support such as scheduling meetings, maintaining records and tracking progress of projects
- Successfully managed customer relationships while providing excellent customer service at all times
- Collected data for use in project presentation materials
- Assisted in preparation, implementation and evaluation of assigned projects
- Coordinated logistics for various activities related to the projects including travel arrangements, event planning
- Facilitated communication between stakeholders to ensure timely delivery of tasks and objectives are met
- Researched and identified new vendors that could be used as resources for future projects
- Planned, scheduled and coordinate project activities to meet deadlines.
Lead Pharmacy Technician
Van's Delivery Service
St. Louis, MO
05.2016 - 05.2019
- Resolved customer inquiries regarding product availability, pricing, billing issues in a timely manner
- Coordinated third-party insurance claims processing activities including data entry into the computer system for payment authorization purposes
- Audited medical records for accuracy of information related to prescription drug refills or renewals prior to authorization by a pharmacist or physician
- Managed labor by utilizing scheduling software to create work schedules and maintain pharmacy coverage
- Answered pharmacy telephones to respond to questions or requests
- Entered prescription information into computer databases
- Established and maintained patient profiles
- Verified insurance data and contact information to complete prescription refill requests
- Maintained equipment and work areas and sterilized glassware, according to prescribed methods.
Education
Bachelor of Science (B.S.) in Healthcare Administration -
St. Louis College of Health Careers
07.2023
Associate in Arts (A.A.) in Occupational Therapy -
St. Louis College of Health Careers
12.2021
Associate in Science (A.S.) -
University of Missouri- St. Louis
05.2016
Skills
- Project Support
- Schedule Management
- Data Entry
- Verbal and Written Communication
- Calendar Management
- Meeting Coordination
- Attention to Detail
- Processing Expense Reports
- Staff Training
- Operational Management
- Business Writing
- Strategic Planning
- Office Management
Languages
Croatian, Fluent
References
References available upon request
References
References available upon request.
Timeline
Interim Executive Assistant
St. Louis Children's Hospital
05.2024 - Current
Patient Care Operations Coordinator
St. Louis Children's Hospital
03.2024 - Current
Administrative Coordinator
St. Louis Children's Hospital BJC
09.2023 - 02.2024
Administrative Assistant
Choice Rehabilitation, LLC
11.2022 - 09.2023
Administrative/ Project Assistant
House of Design, LLC
05.2019 - 11.2022
Lead Pharmacy Technician
Van's Delivery Service
05.2016 - 05.2019
Bachelor of Science (B.S.) in Healthcare Administration -
St. Louis College of Health Careers
Associate in Arts (A.A.) in Occupational Therapy -
St. Louis College of Health Careers
Associate in Science (A.S.) -
University of Missouri- St. Louis