Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Melisa Salihaj

Bronx

Summary

Friendly and reliable with natural ability to connect with others and provide exceptional customer service. Possess foundational knowledge of pharmaceuticals and proficient in maintaining accurate records and assisting in inventory management. Committed to contributing to positive patient experience and supporting pharmacy team.


Dynamic Restaurant General Manager with a proven track record at Trattoria Zero Otto Nove, excelling in operations management and cost control. Enhanced customer satisfaction through strategic floor management and innovative menu ideas, while effectively supervising and training staff. Strong problem-solving skills and a commitment to food safety drive exceptional dining experiences.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Trattoria Zero Otto Nove
08.2023 - 03.2025
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
  • Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
  • Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.

Assistant Pharmacist

Flori Farma
03.2020 - 07.2023
  • Safeguarded sensitive patient information through strict adherence to HIPAA guidelines while handling medical records and personal data entry tasks.
  • Supported disease prevention efforts by administering vaccinations under the supervision of a pharmacist when required.
  • Provided excellent customer service, addressing questions and concerns about medications and health conditions.
  • Enhanced efficiency by accurately entering patient information and prescription details into the pharmacy system.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Received, processed and entered prescription orders into pharmacy databases.
  • Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
  • Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Supported pharmacists in preparing medication orders for delivery or pick up, ensuring accuracy and timeliness.
  • Promoted a positive work environment through teamwork, open communication, and mutual respect among pharmacy staff members.

Education

Bachelor of Science - Pharmacy

University Our Lady Of Good Counsel
Tirana, Albania
03-2025

High School Diploma -

Hasan Riza Pasha
Shkoder, Albania
05-2016

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Social media marketing
  • Team management
  • Scheduling
  • Problem-solving
  • Employee supervision

Accomplishments

  • Achieved to get Pharmacy diploma by completing 5 years of university with accuracy and efficiency.

Certification

Pharmacy degree

Languages

English
Full Professional
Italian
Full Professional
Spanish
Limited Working
Turkish
Professional Working

Timeline

Restaurant General Manager

Trattoria Zero Otto Nove
08.2023 - 03.2025

Assistant Pharmacist

Flori Farma
03.2020 - 07.2023

Bachelor of Science - Pharmacy

University Our Lady Of Good Counsel

High School Diploma -

Hasan Riza Pasha

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Melisa Salihaj