Melisa Sanchez
Riverside,CA
Summary
Executive leader with over 20 years of experience in operations, regulatory compliance, quality management, and organizational transformation. Delivered impactful results through expertise in international logistics and emergency services, underpinned by leadership roles in fire service manufacturing and compliance with NFPA and ISO standards. Focused on strategic decision-making and organizational improvement while engaging diverse stakeholder groups.
Overview
25
25
years of professional experience
Work History
Chief Operating Officer
Phenix Technology, Inc.
Riverside, CA
01.2023 - Current
- Provide executive leadership and strategic oversight of company operations, quality, inventory control, and customer service.
- Lead cross-functional teams and translate organizational priorities into operational strategies and initiatives.
- Drive continuous improvement, process optimization, and organizational change to strengthen efficiency and performance.
- Support strategic decision-making involving organizational priorities, resources, operations, and long-term growth.
Chief Transformation Officer
Phenix Technology, Inc.
Riverside, CA
01.2020 - 01.2023
- Led organizational transformation initiatives that strengthened systems and processes, enhancing cross-functional execution.
- Partnered across functions to drive organizational improvement and support strategic priorities.
- Developed engineering team and managed engineering projects to align with organizational goals.
Chief Compliance Office
Phenix Technology, Inc.
Riverside, CA
01.2018 - 01.2020
- Led organizational initiatives to align with existing and emerging regulatory compliance requirements, including NFPA and ISO standards.
- Conducted internal compliance reviews, offering strategic guidance that enhanced compliance team effectiveness.
- Collaborated with regulatory stakeholders to ensure adherence to relevant standards, laws, and requirements.
- Developed, maintained, and oversaw the implementation of the organization's Quality Management System.
Quality Manager
Phenix Technology, Inc.
Riverside, CA
01.2016 - 01.2018
- Led quality initiatives enhancing customer satisfaction and aligning with organizational quality objectives and ISO 9001 standards.
- Promoted quality and customer-focused practices, fostering a culture of continuous improvement across the organization.
- Conducted root-cause analyses and implemented corrective actions that resolved product and process deficiencies.
International Logistics Manager
Phenix Technology, Inc.
Riverside, CA
01.2013 - 01.2018
- Led international logistics activities with suppliers, freight forwarders, carriers, customers, and government agencies to streamline operations.
- Managed regulatory compliance and documentation for international shipments and sales to ensure timely delivery.
- Developed transportation solutions that align operational efficiencies with customer needs.
Emergency Department Clerk
Kaiser Permanente
Riverside, CA
01.2008 - 01.2018
- Coordinated patient transport and diagnostic testing in high-volume emergency department, trained staff and participated in committees to enhance non-disruptive nursing care.
- Coordinated communication between patients, nurses, and physicians seamlessly.
- Managed medical records and maintained confidentiality of sensitive information.
Special Projects and Logistics Manager
Phenix Technology, Inc.
Riverside, CA
01.2011 - 01.2013
Customer Service Specialist
Phenix Technology, Inc.
Riverside, CA
01.2005 - 01.2011
Emergency Medical Technician/Field Training Officer
American Medical Response
Riverside, CA
01.2002 - 01.2009
- Responded to emergency situations as Emergency Medical Technician and Field Training Officer, performing patient assessment, stabilization, and pre-hospital care, including CPR and shock prevention.
- Trained and mentored new hires on emergency response procedures, patient care protocols, and safety requirements, enhancing team readiness and competence.
- Ensured ambulances remained operationally ready through equipment inspections, sterilization, supply restocking, and vehicle preparation, while completing necessary refresher training to enhance emergency medical skills.
Education
Emergency Medical Technician
Crafton Hills College
Yucaipa, CA01-2000
Associate of Arts Degree - Liberal Arts
Riverside City College
Riverside, CA01-1999
Skills
- Executive Leadership
- Strategic Planning
- Operational Strategy
- Organizational Transformation
- Cross-Functional Leadership
- Quality Management
- Regulatory Compliance
- NFPA Standards & Requirements
- Risk Management
- Project Management
- Financial & Resource Management
- Manufacturing Operations
- Continuous Improvement
- Process Improvement
- International Logistics
- Diversity Leadership
- Training & Mentoring
- Performance Management
- Public Speaking & Advocacy
- Crisis Management
- Board & Governance Leadership
Volunteer Experience
- California Inland Empire District Export Council | Member | Inland Empire, CA | 2020–Present
- 100 Women Who Care | Member | Riverside/Corona, CA | 2024–Present
- Female Integrator Mastermind (FIM) | Member | National | 2024–Present
- National Fire Protection Association (NFPA) | Member | National | 2021–Present
- Relay for Life | Team Captain, Event Leadership Team | Riverside County, CA | 2023–Present
- Manufacturer’s Council of Inland Empire | Member | Inland Empire, CA | 2018–Present
- Jurupa Valley Adopt a Family | Board Member & Treasurer | Jurupa Valley, CA | 2012–2018
Affiliations
- Appointed Member, California Inland Empire District Export Council (CIEDEC) | 2020–Present
- Riverside County Workforce Small Business of the Year | 2024
- Phenix Technology, Inc. — Greater Riverside Chambers of Commerce Small Business Eagle Award | 2021
- MCIE Innovation in Human Capital/Talent Development Award | 2019
- Presidential “E” Award | 2018
- Kaiser Permanente Service Ambassador Recognition | 2014
Timeline
Chief Operating Officer
Phenix Technology, Inc.
01.2023 - Current
Chief Transformation Officer
Phenix Technology, Inc.
01.2020 - 01.2023
Chief Compliance Office
Phenix Technology, Inc.
01.2018 - 01.2020
Quality Manager
Phenix Technology, Inc.
01.2016 - 01.2018
International Logistics Manager
Phenix Technology, Inc.
01.2013 - 01.2018
Special Projects and Logistics Manager
Phenix Technology, Inc.
01.2011 - 01.2013
Emergency Department Clerk
Kaiser Permanente
01.2008 - 01.2018
Customer Service Specialist
Phenix Technology, Inc.
01.2005 - 01.2011
Emergency Medical Technician/Field Training Officer
American Medical Response
01.2002 - 01.2009
Emergency Medical Technician
Crafton Hills College
Associate of Arts Degree - Liberal Arts
Riverside City College