Melisa Segura
New York,NY
Summary
Experienced administrative professional with a strong drive and resourcefulness, offering over 9 years of expertise in supporting high-achieving executives. Known for delivering precise and well-organized assistance, consistently demonstrating the ability to meet professional needs efficiently. Thrives in fast-paced and dynamic environments, excelling at managing high-volume workloads with ease.
Overview
10
10
years of professional experience
Work History
Biller Senior
Mount Sinai Morningside
12.2023 - Current
- Process and verify insurance claims and registration data for scheduled outpatient encounters
- Obtain precertification and ensure billing accuracy for scheduled visits
- Manage payment postings and approve EPIC work queues for outpatient encounters
- Identify and resolve billing discrepancies, improving financial efficiency
Executive Assistant
New York Presbyterian
06.2016 - 11.2023
- Provided high-level administrative support to executives, coordinating schedules, meetings, and travel arrangements
- Managed patient data entry, ensuring compliance with HIPAA regulations and internal confidentiality standards
- Served as a key liaison between healthcare staff, patients, and external stakeholders to enhance communication and workflow
- Scheduled and confirmed appointments for diagnostic and surgical procedures, optimizing departmental efficiency
- Handled incoming correspondence, screened calls, and maintained records to ensure smooth daily operations
- Managed office supply procurement within budgetary constraints, streamlining resource allocation
Lead Agent
Spirit Airlines
08.2015 - 05.2016
- Assisted customers with ticket reservations, check-in procedures, and boarding processes
- Resolved customer complaints efficiently, enhancing the overall travel experience
- Communicated critical flight information to pilots and flight attendants, ensuring operational smoothness
- Provided assistance to passengers with special needs, unaccompanied minors, and anxious travelers, ensuring compliance with airline policies
- Trained and mentored new employees on company policies, regulations, and operational procedures
Education
B.A. - Sociology and Anthropology
Utica College of Syracuse University
05.2015
Skills
- Executive Calendar Management
- Travel & Expense Coordination
- Office Administration & Workflow Optimization
- CRM & Database Management
- EMR Systems (Epic, TeleTracking, Eagle)
- Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Google Suite (Docs, Sheets, Calendar)
- Billing
- Data entry proficiency
- Invoice processing
Timeline
Biller Senior
Mount Sinai Morningside
12.2023 - Current
Executive Assistant
New York Presbyterian
06.2016 - 11.2023
Lead Agent
Spirit Airlines
08.2015 - 05.2016
B.A. - Sociology and Anthropology
Utica College of Syracuse University
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