Hi, I’m
Melisa Sgro
Director Of Lifestyle And Amenities
Tampa,FL
Summary
Accomplished industry professional with expertise in operations management and large-scale event planning. Proven track record of delivering exceptional results by developing long-term operational strategies and working closely with senior management to meet company objectives. Adept at conceptualizing, coordinating, and executing a wide range of events with a meticulous eye for detail. Dynamic director with strong project management and decision-making skills. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Known for turning low-performing organizations into top revenue producers.
Overview
8
years of professional experience
Work History
Arch Amenities Group-DEL WEBB BEXLEYLand O Lakes, FL
Director of Lifestyle and Amenities
10.2018 - Current
Job overview
- Oversee day-to-day operation of clubhouse and outdoor amenities, ensuring smooth and efficient functioning of facilities
- Recruit, hire, and lead team of 30+ facility staff members, providing training, guidance, and performance management
- Create and execute large-scale events, from ideation to implementation, considering logistical aspects, entertainment, and attendee experience
- Manage bistro/cafe operations, including menu creation and planning, food service management, inventory control, and budgeting, to deliver exceptional dining experiences
- Develop and implement effective marketing strategies, leveraging various channels to promote events and increase revenue
- Fitness management. Responsible for hiring fitness instructors, developing fitness programs, and ensuring facility is equipped with necessary equipment and supplies. Developed long-term operational strategies that meet company’s objectives
- Responsible for purchasing essential equipment, furnishings, and materials to maintain fully operational clubhouse
- Craft engaging marketing and promotional content to highlight lifestyle and amenity offerings, capturing attention of residents and prospects
- Collaborate with developers, HOA management, and vendors to ensure alignment on budget goals, financial management, and priority projects
- Proactively identify opportunities for process improvement and implement strategic initiatives to enhance operations and resident satisfaction
- Manage departmental budget, create annual budget plan, and closely monitor expenses to stay within budget targets
- Develop and implement annual marketing and programming plans for events and programs, coordinating all aspects and ensuring successful execution
- Provide support and expertise to other communities within organization, sharing best practices and contributing to their success.
- Monitored expenditures to mitigate risk of overages.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Optimized operational processes using analytics tools to address client-specific metrics.
THE LEGACY AT HIGHWOODS PRESERVETampa, FL
Lifestyle Director
02.2017 - 10.2018
Job overview
- Responsible for all communication on lifestyle in community
- Created new programs that cater to all levels of interest, with focus on small group activities for those with special interests
- Increased participation by 30% in first six months
- Collaborate with Marketing Coordinator to plan events for prospects, professionals, and residents
- Establishes and maintains relationships with multiple vendors, entertainers, and professionals
- Maintains quality standards while staying within budget guidelines.
- Met or exceeded monthly revenue and training goals.
- Gained extensive knowledge in data entry, analysis and reporting.
LAKESIDE OAKS CARE CENTERDunedin, FL
Activity Director
09.2015 - 02.2017
Job overview
- Developed, coordinated, and successfully implemented activities that met needs and interests of community
- Provided leadership to day-to-day operations of facility
- Kept residents' records current per professional and company guidelines
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Stretched annual budget of $30,000 to cover activities with creative resourcing and vendor partnerships
Education
Immaculata CollegeFrazer, PA
Associates Degree
Skills
Large-scale Event Planning and Managementundefined
Timeline
Director of Lifestyle and Amenities
Arch Amenities Group-DEL WEBB BEXLEY
10.2018 - Current
Lifestyle Director
THE LEGACY AT HIGHWOODS PRESERVE
02.2017 - 10.2018
Activity Director
LAKESIDE OAKS CARE CENTER
09.2015 - 02.2017
Immaculata College
Associates Degree