MELISA SILVA
El Paso,TX
Summary
Enthusiastic professional with years of experience in sales, starting at her young age of 8 years old, having worked retail for years in her youth, plus great customer service, communications, translation and business management.
Fast learner with excellent leading and training skills, along with coaching and mentoring both, coworkers and students. Focused and organized, loyal, flexible, adaptable and friendly. People know me as a very determined person who accomplishes her goals. I complement my passion and expertise in Nutrition and Healthy Cooking, with a job where my sales, customer service and management skills can be of great service and I always look forward to stand out with my performance.
Overview
5
5
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
NORTHWESTERN MUTUAL
01.2012
- Filing and organization of incoming and outgoing office records and documents
- Creating and maintaining customer policies and records
- Preparation, organization, setup and translation of customers meetings
- Interviewing of customer candidates in English and Spanish.
ASSISTANT MANAGER
SUNGLASS HUT
01.2006
- Advocated for client requirements and objectives to internal and external stakeholders
- Coordination of staff and schedules
- Met and exceeded sales and growth goals by maintaining excellent relations with vendors and customers.
OFFICE MANAGER
XAVIER MUÑOZ, DO - MDVIP
09.2022 - Current
- Managing a Primary Care Physician's office
- Processing of bills, authorizations, prescriptions and insurance payments
- Keeping Customer records filed
- Preparing weekly schedule and payroll for a team of 4 employees
- Processing of patients, referrals and customer service.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
AMBASSADOR / NUTRITION COACH /Social Media Coordinator
BIOMETRIX
01.2020 - 10.2022
- Creation and maintenance of all social media publications and advertising
- Representation of the company before the media and the costumers
- Interview, coach and design of individual exercise and nutritional plans for customers.
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Served as organization ambassador at various charity events, promoting mission and values.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Used various social media platforms for media and blogger outreach.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
SOCIAL MEDIA AND VIRTUAL ASSISTANT
LTG GLOBAL PARACTICE MANAGEMENT
09.2020 - 06.2021
- Virtual Assistant working from home, making advertising and updates for social media, outsourcing services, translating documents, giving customer service and setting up appointments.
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Researched topics and events to support supervisor's work agenda and projects.
- Developed complex reports in Excel for cost reporting.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
SALES AND CUSTOMER SERVICE
EL PASO JEWERLY EXCHANGE
01.2019 - 04.2021
- Monthly inventory of all products in the store
- Sales and customer service.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Nutrition Sciences
NASM
2023
Bussines Management On Social Media Certification
Nesta-Spencer Institute
2021
Certified Fitness And Nutrition Coach
Nesta-Spencer Institute
2020
Fitness Chef Certification
Nesta-Spencer Institute
2020
Culinary Arts
EPCC
El Paso2009
High School Diploma -
CENTRO UNIVERSITARIO PROMEDAC
DURANGO, MEXICO07.2002
Skills
- Invoice Processing
- Workflow Optimization
- Travel Coordination
- Appointment Scheduling
- Filing
- Report Writing
- Internet Research
- Project Planning
- Package Routing
- Excel Spreadsheets
- Data Retrieval Systems
- Performance Improvement
- Conflict Mediation
- Billing and Coding
- Documentation and Reporting
- International Classification of Diseases (ICD9CM)
- Reading Comprehension
- QuickBooks
- Spanish and English Fluency
- Microsoft Outlook
- Payroll and Budgeting
- Microsoft Word
- Policy and Procedure Modification
- Computer Proficiency
- Data Management
- Supervising Staff
- New Business Development
- Customer Relations
- Document Control
- Reception Oversight
- Data Entry
- Quality Assurance
Leadership skills
Great initiative
Goal accomplisher
- Calendar Management
- Accounting Skills
- OSHA Compliance
- Database Entry
- Compensation and Benefits
- Attendance Record Management
- Business Planning
- Quickbooks
- Marketing
- Product Branding
- Insurance Processing
- Medical Billing
- Complex Problem-Solving
- Relationship Building
- Customer Service
- Professional Communication
- Event Coordination
- Expense Reporting
- Research
- Office Administration
- Scheduling
- Letter Preparation
- Meeting Planning
- Microsoft Excel
- Office Management
- Critical Thinking
- Filing and Data Archiving
- Patient Care Advocacy
- Resourceful
- Scheduling and Calendar Management
- Business Administration
Teamwork
Organized and focused
Fast Learner
People skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Community Service
2015 TO PRESENT COLEGIO TERESIANO, CIUDAD JUAREZ
Participated in the organization of school social and community involvement activities for the kids, such as:
Voluntary teaching kindergarten kids to 3rd grade subjects like reading, religion, first communion prep, among others.
Year Carnival: included the creation and decoration of sales booths with homemade creations.
Yearly Family Camping: Parents and kids camping on the school grounds for 2 days, with all activities and meals prepared and shared in family tents .
Year Marathon: parents and kids 5k family race.
School Community festivities and parties such as Spring, Teacher's Day, Mother's Day, end of School year, Christmas, Fall Festival, etc.
References
-Ana Paula Stewart
915.543.1311
Known for 20+ years
-Joanna Davalos
915.892.7103
Known for 18+ years
-Alejandra DuPont
703.615.8420
Known for 3+ years
Timeline
OFFICE MANAGER
XAVIER MUÑOZ, DO - MDVIP
09.2022 - Current
SOCIAL MEDIA AND VIRTUAL ASSISTANT
LTG GLOBAL PARACTICE MANAGEMENT
09.2020 - 06.2021
AMBASSADOR / NUTRITION COACH /Social Media Coordinator
BIOMETRIX
01.2020 - 10.2022
SALES AND CUSTOMER SERVICE
EL PASO JEWERLY EXCHANGE
01.2019 - 04.2021
ADMINISTRATIVE ASSISTANT
NORTHWESTERN MUTUAL
01.2012
ASSISTANT MANAGER
SUNGLASS HUT
01.2006
Nutrition Sciences
NASM
Bussines Management On Social Media Certification
Nesta-Spencer Institute
Certified Fitness And Nutrition Coach
Nesta-Spencer Institute
Fitness Chef Certification
Nesta-Spencer Institute
Culinary Arts
EPCC
High School Diploma -
CENTRO UNIVERSITARIO PROMEDAC
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