Melisa Thompson
Clayton,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry level talent acquisition position. Ready to help a team achieve company goals.
Overview
6
6
years of professional experience
Work History
Therapeutic Assistant
Veritas Collaborative
06.2022 - 11.2022
- Participates in therapeutic meals and snacks
- Provides support residents at meal times and snacks
- Supports residents during structured outings and recreation
- Monitors and supports bathroom use per client treatment
- Monitors and documents all exercise
- Engaged, challenged, and supported residents as needed
- De-escalating potential harmful behaviors and using therapeutic support and assistance to maintain safety
Teller
Coastal Federal Credit Union
09.2019 - 11.2019
- Answered over 50 customer inquiries a day regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Client Care Coordinator
Autopark Honda
05.2019 - 09.2019
- Scheduled service for customers for 6 different stores (Honda, Nissan, Toyota, Volkswagen, Land Rover, and Jaguar)
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Undergraduate Admissions Student Assistant
University Of North Carolina At Pembroke
09.2016 - 05.2019
- Call prospective students to gage their current interest in university
- Answer any questions regarding university
- Facilitate communications between prospective student and admissions counselor
- Give university tours to individuals and groups in sizes of 4-20 people
- Assist counselors in making acceptance phone calls
- Assist in university open houses
- Actively gauge level of interest in potential students
Education
Master of Science - Human Resources Management
Walden University
Minneapolis, MN05.2026
Bachelor of Science - Psychology
University of North Carolina At Pembroke
Pembroke, NC05.2022
High School Diploma -
Cleveland High School
Clayton, NC06.2015
Skills
- Active listening
- Conflict resolution
- Attention to Detail
- Collaboration and Teamwork
- Customer Service
- Relationship Building
- Maintaining Client Records
- Document Management
- Problem-Solving
- Scheduling and Appointment Setting
- Microsoft Office
Timeline
Therapeutic Assistant
Veritas Collaborative
06.2022 - 11.2022
Teller
Coastal Federal Credit Union
09.2019 - 11.2019
Client Care Coordinator
Autopark Honda
05.2019 - 09.2019
Undergraduate Admissions Student Assistant
University Of North Carolina At Pembroke
09.2016 - 05.2019
Master of Science - Human Resources Management
Walden University
Bachelor of Science - Psychology
University of North Carolina At Pembroke
High School Diploma -
Cleveland High School