Melisa Torres
Arlington,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Providing administrative support, managing correspondence, and ensuring seamless communication between various departments.
Overview
11
11
years of professional experience
Work History
Funding Associate
DFW Security
Fort Worth, TX
07.2021 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Updated and maintained customer information, documents and records.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Input data into spreadsheets and databases.
- Viewed agreements to make sure everything was accurately documented
- Assisted in the preparation of financial reports, working closely with accounting staff
Office Assistant
Arlington Holistic Health
04.2019 - 06.2021
- Maintained clean reception area to promote positive, professional environment for all visitors
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance
- Scheduled, rescheduled and handled cancelled appointments for patients
- Pulled charts and directed patients to exam room
- Assisted Doctor's in treatment procedures and therapy
- Maintained financial accuracy by collecting deposits, fees and payments
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Sorted and distributed incoming mail and prepared outgoing mail
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Answered telephone calls from patients seeking information
- Sanitized, restocked and organized exam rooms and therapy room
- Assisted Doctor with managing inventory and restocking supplements and office supplies.
Account Manager
Safe Armed Security and Investigations, LLC
11.2014 - 09.2018
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Boosted sales numbers with proactive account servicing and diligent relationship-building
- Increased longevity of Security accounts by providing individualized customer service and developing relationships with account holders
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Analyzed account details such as usage and client comments to enhance understanding of Security Services effectiveness and understand client needs
- Created proposals for new and repeat customer business transactions
- Carried out day-day-day duties accurately and efficiently
- Wrote and posted security job descriptions
- Referred candidate resumes to CEO for evaluation and submission.
Account Manager
CINSAY INCORPORATED
07.2013 - 04.2014
- Prospected new leads with high level of outbound calls to both cold and warm contacts
- Matched customers to products based on in-depth understanding of different business models and needs
- Set and exceeded inside sales goals by establishing ambitious targets
- Opened new accounts and documented personal, demographic and payment information in system
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
- Set up appointments with interested customers according to schedule availability
- Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints
- Updated accounts and maintained long-term relationships with clients
- Contributed to team success by helping train and motivate less experienced team members.
Education
HIGH SCHOOL DIPLOMA -
Bowie High School
Arlington, TX01.2003
Skills
- Prioritizing workflows
- Invoicing and Billing
- Contract agreement preparation
- Data Entry
- Self-Directed
- Multitasking Abilities
- Documentation and Reporting
- Financial Reporting
- Professional telephone demeanor
- Creative problem solving
- Account management
- Detailed-oriented with focus on accuracy
Timeline
Funding Associate
DFW Security
07.2021 - Current
Office Assistant
Arlington Holistic Health
04.2019 - 06.2021
Account Manager
Safe Armed Security and Investigations, LLC
11.2014 - 09.2018
Account Manager
CINSAY INCORPORATED
07.2013 - 04.2014
HIGH SCHOOL DIPLOMA -
Bowie High School