Summary
Overview
Work History
Education
Skills
Timeline
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Melisa Torres

Arlington,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Providing administrative support, managing correspondence, and ensuring seamless communication between various departments.

Overview

11
11
years of professional experience

Work History

Funding Associate

DFW Security
07.2021 - Current
  • Maintained payroll information by calculating, collecting, and entering data.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Completed data entry tasks with accuracy and efficiency.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Updated and maintained customer information, documents and records.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Input data into spreadsheets and databases.
  • Viewed agreements to make sure everything was accurately documented
  • Assisted in the preparation of financial reports, working closely with accounting staff

Office Assistant

Arlington Holistic Health
04.2019 - 06.2021
  • Maintained clean reception area to promote positive, professional environment for all visitors
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Pulled charts and directed patients to exam room
  • Assisted Doctor's in treatment procedures and therapy
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Sorted and distributed incoming mail and prepared outgoing mail
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Answered telephone calls from patients seeking information
  • Sanitized, restocked and organized exam rooms and therapy room
  • Assisted Doctor with managing inventory and restocking supplements and office supplies.

Account Manager

Safe Armed Security and Investigations, LLC
11.2014 - 09.2018
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Boosted sales numbers with proactive account servicing and diligent relationship-building
  • Increased longevity of Security accounts by providing individualized customer service and developing relationships with account holders
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
  • Analyzed account details such as usage and client comments to enhance understanding of Security Services effectiveness and understand client needs
  • Created proposals for new and repeat customer business transactions
  • Carried out day-day-day duties accurately and efficiently
  • Wrote and posted security job descriptions
  • Referred candidate resumes to CEO for evaluation and submission.

Account Manager

CINSAY INCORPORATED
07.2013 - 04.2014
  • Prospected new leads with high level of outbound calls to both cold and warm contacts
  • Matched customers to products based on in-depth understanding of different business models and needs
  • Set and exceeded inside sales goals by establishing ambitious targets
  • Opened new accounts and documented personal, demographic and payment information in system
  • Explained product prices and packages as well as answered questions and addressed concerns of customers
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
  • Set up appointments with interested customers according to schedule availability
  • Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints
  • Updated accounts and maintained long-term relationships with clients
  • Contributed to team success by helping train and motivate less experienced team members.

Education

HIGH SCHOOL DIPLOMA -

Bowie High School
Arlington, TX
01.2003

Skills

  • Prioritizing workflows
  • Invoicing and Billing
  • Contract agreement preparation
  • Data Entry
  • Self-Directed
  • Multitasking Abilities
  • Documentation and Reporting
  • Financial Reporting
  • Professional telephone demeanor
  • Creative problem solving
  • Account management
  • Detailed-oriented with focus on accuracy

Timeline

Funding Associate

DFW Security
07.2021 - Current

Office Assistant

Arlington Holistic Health
04.2019 - 06.2021

Account Manager

Safe Armed Security and Investigations, LLC
11.2014 - 09.2018

Account Manager

CINSAY INCORPORATED
07.2013 - 04.2014

HIGH SCHOOL DIPLOMA -

Bowie High School
Melisa Torres