Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melisa Veseloska

Garfield,NJ

Summary

Driven by a results-focused approach, I excelled at Walmart, enhancing team performance and customer satisfaction through adept leadership and integrity. My expertise in computer skills and customer service, coupled with the ability to solve complex problems, significantly contributed to operational efficiency and a notable increase in sales metrics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Fast Food Team Member

Dunkin' Donuts
06.2016 - 08.2018
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Contributed to increased sales by upselling menu items and promoting limited-time offers.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
  • Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.

Customer Service Cashier

Walmart
08.2018 - 01.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Handled cash with high accuracy and took care to check bills for fraud.

Team Lead Sales Associate

Walmart
01.2024 - 06.2024
  • Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
  • Accomplished multiple tasks within established timeframes.
  • Monitored individual and team performance metrics, identifying areas for improvement and implementing corrective actions accordingly.
  • Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
  • Controlled and handled cash office procedures; made sure to count and check in Register tills and Self Checkout check-ins into cash recycler system on time, track long/short, manage lottery machine closing procedure.
  • Maintained a clean environment for customers and associates during all working shifts

Online Grocery Associate

Walmart
06.2024 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.

Education

High School Diploma -

Garfield High School
Garfield, NJ
06.2020

Skills

  • Team Leadership
  • Complex Problem-Solving
  • Policy Implementation
  • Customer Service
  • Computer Skills
  • Multitasking Abilities
  • Flexible scheduling

Languages

Albanian
Native or Bilingual
Macedonian
Native or Bilingual
English
Native or Bilingual

Timeline

Online Grocery Associate

Walmart
06.2024 - Current

Team Lead Sales Associate

Walmart
01.2024 - 06.2024

Customer Service Cashier

Walmart
08.2018 - 01.2024

Fast Food Team Member

Dunkin' Donuts
06.2016 - 08.2018

High School Diploma -

Garfield High School

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Melisa Veseloska