Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melisa Villanueva - Lopez

Selma,NC

Summary

Experienced Leader excelling in effective team leadership and problem resolution. Skilled in training and mentoring staff, enhancing customer satisfaction, and managing cash handling processes. Committed to continuous improvement, fostering loyalty through exceptional service and strong relationship-building.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Burlington
10.2024 - 07.2025
  • Coached employees through day-to-day work and complex problems.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, difficult customers, policies, cash handling and customer service to maintain a highly skilled team.

Certified Swing Manager

McDonald's
05.2019 - 09.2024
  • Monitored areas and assigned tasks to keep facilities clean, neat, stocked and organized.
  • Trained crew members on how to perform tasks correctly.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Managed employee performance to give guests accurate, efficient and personable service each and every time.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Oversaw 5-6 shifts each week with up to 15 employees.

Education

Wake Technical Community College
Raleigh, NC

High School Diploma -

Corinth Holders High School
Wendell, NC
12-2025

Skills

  • Continuous improvement
  • Effective team leadership
  • Multitasking and organization
  • Training and mentoring
  • Effective problem resolution
  • Customer service
  • Spanish language translation
  • Cash handling

Timeline

Customer Service Supervisor

Burlington
10.2024 - 07.2025

Certified Swing Manager

McDonald's
05.2019 - 09.2024

Wake Technical Community College

High School Diploma -

Corinth Holders High School

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