MELISA ZAPPAVIGNA GUERIN
White Plains
Summary
Warm, organized, and service-focused professional with more than 20 years of experience creating welcoming environments, building trusted relationships, and communicating effectively with diverse communities. Brings a polished, calm, and solutions-oriented approach developed through 23 years of teaching Italian at both middle- and high-school levels, executive-board leadership, and fashion-industry operations experience. Seeking a part-time Membership Concierge II position with Life Time Fitness, bringing exceptional communication, organization, problem-solving, and member-service skills.
Experienced with administrative support and executive coordination, delivering seamless management of schedules, communications, and documentation. Utilizes organizational skills to ensure efficiency and accuracy in all tasks. Track record of maintaining confidentiality and fostering effective collaboration among board members.
Overview
1
1
Language
30
30
years of professional experience
Work History
Italian Teacher, Byram Hills High School and H.C. Crittenden Middle School
BYRAM HILLS CENTRAL SCHOOL DISTRICT
Armonk, NY
09.2004 - Current
- Create a welcoming, inclusive, and respectful environment for students, families, colleagues, and visitors across both middle- and high-school settings.
- Build and sustain trusted, long-term relationships through active listening, thoughtful communication, and reliable follow-through.
- Communicate professionally in person, by telephone, email, and meetings to answer questions, share information, resolve concerns, and connect individuals with appropriate resources.
- Manage daily schedules, records, materials, communications, and competing priorities with careful attention to accuracy, timeliness, and detail.
- Remain calm, friendly, and solutions-oriented while responding to changing needs and unexpected situations in a fast-paced, people-centered environment.
- Maintain confidentiality and use sound judgment when handling sensitive student and family information.
- Collaborate with teachers, administrators, counselors, support staff, and families to ensure a coordinated, positive experience.
- Use conversational Italian and strong interpersonal skills to build connections among people from varied backgrounds.
Executive Board Secretary
BYRAM HILLS TEACHERS UNION
Armonk, NY
01.2011 - Current
- Serve as Executive Board Secretary, supporting clear, timely, and professional communication among association leadership and members.
- Prepare and maintain accurate meeting minutes, correspondence, records, agendas, and confidential association documentation.
- Coordinate meeting logistics, schedules, and follow-up communication while managing competing priorities and deadlines.
- Serve as a reliable point of contact for member questions and concerns, using discretion and directing requests to appropriate resources.
- Collaborate with fellow executive-board members to promote member engagement, transparency, and effective day-to-day operations.
First Cost Manager
CANDIE'S SHOES
Valhalla, NY
02.1999 - 08.2002
- Managed detailed product-cost information and maintained accurate records in a deadline-driven fashion-industry environment.
- Coordinated with internal departments and external vendors to obtain information, resolve discrepancies, and support timely decisions.
Production Office Assistant
NINE WEST GROUP
White Plains, NY
07.1996 - 01.2002
- Provided administrative and operational support within a fast-paced production office.
- Organized files, tracked information, handled routine communications, and supported daily office coordination and cross-functional teams.
Education
Master of Arts - Teaching
Manhattanville University
Purchase, NY12-2004
Bachelor of Arts - Literature and Communications
Pace University
Pleasantville, NY01-1996
Skills
- Hospitality Mindset
- Relationship Building
- Phone & Written Communication
- Active Listening
- Problem Resolution
- Account and Record Accuracy
- Confidentiality
- Multitasking
- Team Collaboration
- Microsoft Office / Google Workspace
- English and Italian Communication
- Strong multitasking
- Decision-making support
- Exceptional organization
- Agenda preparation
ADDITIONAL INFORMATION
Languages: English and Italian
ADDITIONAL INFORMATION
- Languages: English and Italian
- Availability: Part-time; weekend mornings and one weeknight per week
Timeline
Executive Board Secretary
BYRAM HILLS TEACHERS UNION
01.2011 - Current
Italian Teacher, Byram Hills High School and H.C. Crittenden Middle School
BYRAM HILLS CENTRAL SCHOOL DISTRICT
09.2004 - Current
First Cost Manager
CANDIE'S SHOES
02.1999 - 08.2002
Production Office Assistant
NINE WEST GROUP
07.1996 - 01.2002
Bachelor of Arts - Literature and Communications
Pace University
Master of Arts - Teaching
Manhattanville University