Melisa Zimonjic
Sunnyside,NY
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
12
12
years of professional experience
Work History
Associate Property Manager
Metro Management Development
2021.09 - Current
- Maximized tenant satisfaction by addressing concerns promptly and resolving issues efficiently.
- Streamlined property management processes for increased efficiency and reduced operational costs.
- Improved occupancy rates with proactive marketing strategies and exceptional customer service.
- Supervise maintenance, public safety, engineering and management staff (44 union & non-union)
- Assist in leasing out vacant commercial spaces, monitoring LoopNet, Co-Star, Crexi and Craigslist
- Closely work with landlord tenant attorney and general counsel on all L&T matters, answering complaints/lawsuits and court appearances.
- Oversee from time to time all contract work and insure milestones are being met
- Responsible for submitting timely reports to Housing Preservation and Development
- Preparing monthly Board Meeting packages for Board Members
- Taking meticulous notes to share with board members and Property Manager
Assistant Property Manager
Douglas Elliman Property Management
2019.11 - 2021.09
- Escalated any major issues to property manager for immediate remediation.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Attended staff meetings and took extensive notes to share with property manager.
- Processed security deposit refunds.
- Showed apartments to potential tenants and answered questions regarding community.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept accurate records of all resident and tenant correspondence.
- Maintained payroll information by calculating, collecting and entering data.
Leasing Administrator
Douglas Elliman Property Management
2016.05 - 2019.11
- Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed credit checks on prospective tenants.
- Maintained the apartment vacancy list on a weekly basis.
- Performed in office closings on apartments.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Kept meticulous records of all correspondence between management and tenants.
- Verified tenant incomes and other information before accepting applications, working closely with Housing Preservation and Development prior to approval.
- Responded to requests and scheduled appointments.
- Collected rent and tracked resident payments and information in Yardi.
Dental Assistant
Dr. Yael Freeman
2014.07 - 2015.03
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patients' dental health information, medical history and vital signs.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
Administrative Assistant
Mill Run Tours
2012.02 - 2013.07
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Executed record filing system to improve document organization and management.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Dental Assistant
The New York School For Medical And Dental Assistants
Long Island City, NY06.2014
High School Diploma -
William Cullen Bryant High School
Long Island City, NY06.2011
Skills
- BuildingLink
- Notary Public
- AED/CPR
- BJ Murray
- OneCallNow
- Excel
- Leasing and Sales
- Excel
- Microsoft Office
- AvidXchange
- Application Process Proficiency
Languages
Serbian
Full Professional
Timeline
Associate Property Manager
Metro Management Development
2021.09 - Current
Assistant Property Manager
Douglas Elliman Property Management
2019.11 - 2021.09
Leasing Administrator
Douglas Elliman Property Management
2016.05 - 2019.11
Dental Assistant
Dr. Yael Freeman
2014.07 - 2015.03
Administrative Assistant
Mill Run Tours
2012.02 - 2013.07
Dental Assistant
The New York School For Medical And Dental Assistants
High School Diploma -
William Cullen Bryant High School
Similar Profiles
Sean MercadoSean Mercado
Building Porter at Metro Management Development/Cannon HeightsBuilding Porter at Metro Management Development/Cannon Heights
Dudley JosephDudley Joseph
Gender Based Violence Social Work Practitioner at Social Development Metro North Cape Town SDAGender Based Violence Social Work Practitioner at Social Development Metro North Cape Town SDA
Matthew MarshallMatthew Marshall
Superintendent at Metro DevelopmentSuperintendent at Metro Development