Melisa M. Thompson

DELIVERY

• Ensured accurate completion of all paperwork associated with deliveries.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
• Drove safely in all weather conditions including rain, snow, sleet, ice.
• Responded promptly to emergency situations involving vehicles or personnel on the roadways.
• Adhered to all applicable traffic laws while driving delivery vehicle..
• Maintained accurate records of goods delivered and collected payments as required.
• Utilized street maps to plan and determine most efficient routes.
• Inspected vehicle and maintained gas, oil and water levels.
• Transported and safely delivered items to prevent damage or loss.
• Contacted customers prior to delivery to coordinate delivery times.
• Kept accurate logs of all deliveries and trips.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

CUSTOMER SERVICE

• Developed strong relationships with vendors to secure the best prices for merchandise purchases.
• Resolved customer complaints or inquiries promptly and professionally.
• Maintained a high level of customer service through effective communication with customers.
• Assisted customers in choosing items from the store inventory according to their preferences and budget.
• Created personalized shopping experiences for clients by offering options that fit their needs.
• Implemented company standards to deliver high-quality work with exceptional customer service.
• Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
• Assisted teammates with daily tasks during peak periods.
• Greeted customers and answered product or service questions.
• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
• Completed pickup and shopping orders for customers within local area.
• Asked store associates for help locating missing products.
• Suggested comparable products to replace out-of-stock items.
• Satisfied customers with quick, accurate service under tight deadlines.
• Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
• Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
• Identified customer needs by asking questions and advising on best solutions.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Recognized security risks to properly handle situations.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
• Managed multiple clients simultaneously while maintaining high standards of service and privacy.
• Prepared customer orders, including selecting, packing, and labeling merchandise for shipment or delivery.
• Provided excellent customer service by answering inquiries about products or services being delivered.

• Supported families through the transition process following the death of a loved one.
• Maintained a safe environment for the patient by adhering to infection control policies and procedures.
• Maintained accurate records of patient care activities including assessments, treatments, medications administered.
• Recognized signs of distress in patients and acted appropriately according to protocol.
• Provided emotional support for patients and their families during difficult times.
• Promoted a positive environment that was conducive to healing and recovery.
• Provided palliative care services such as pain management techniques and symptom control measures.
• Maintained confidentiality of all medical records according to HIPAA regulations.
• Educated patient's family members on end-of-life care needs.
• Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
• Provided companionship, emotional support, and comfort to patients and families.
• Assisted with transferring patients from beds to wheelchairs or other mobility devices when necessary.
• Performed light housekeeping duties such as changing bed linens, vacuuming carpets, and cleaning bathrooms as needed by the patient or family member.
• Moved patients carefully into different positions to promote better body alignment and comfort.
• Assisted terminally ill patients with bathing, grooming and dressing.
• Supported grieving families by offering listening ear, compassion and kindness.
• Helped patients maintain dignity during difficult times.
• Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
• Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
• Turned and repositioned bedridden patients to prevent bedsores.

• Developed plans for respite care when needed based on availability of family members or other caregivers.
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
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• Administered prescribed medications on a timely basis following care plan instructions.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Ensured compliance with all applicable laws, regulations and standards governing home health care services.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Monitored vital signs, including blood pressure, temperature and pulse rate.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Assisted clients with daily living activities such as bathing, dressing, and grooming.
• Accompanied clients to social events such as movies or plays.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Coordinated transportation services for clients when necessary.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Provided emotional support to clients during difficult times.
• Reported concerns to nurse supervisor to promote optimal care.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Improved patient outlook and daily living through compassionate care.
• Maintained clean and well-organized environment for client happiness and safety.
• Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
• Followed safe lifting and transferring techniques to transport residents.
• Monitored health and well-being of clients and reported significant health changes.
• Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.