Summary
Work History
Education
Skills
Timeline
Generic
Melisa Morris

Melisa Morris

Lake Mary,Florida

Summary

Strong leader and problem-solver, specializing in Sales Operations and Enablement and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open and supportive team culture with free exchange of ideas. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Pursuing fresh opportunities with a forward-thinking company, eager to contribute to its growth.

Work History

Sr Manager, Performance Management

T-Mobile/Sprint
04.2020 - Current
  • Supervise and direct team of 6-8 Project/Program Managers and Business Analysis Managers to keep projects on-track and deliverables prioritized.
  • Focus on delivering complex, Director-level performance insights packages that have contributed to improvements in Sales Rep Productivity, up 22%, and Sales team Participation, up by 16 percentage points.
  • Evaluate human capacity data to support hiring and retention objectives by pulling data from disparate sources into automated Excel report that highlights areas of focus.
  • Develop, implement, and maintain performance management standards to drive sales, profit and brand objectives.
  • Manage large-scale projects and introduced new systems, tools, and processes to improve performance results.
  • Oversee performance reporting for executive leadership.
  • Own performance dashboard reporting that monitors individual sales rep performance, identifying coaching and development opportunities.
  • Deliver reporting tools that use conditional formatting and complex formulas to highlight recommended course of action.
  • Leadership sponsor of extracurricular Operations culture team devoted to improving workplace fun.

Manager, Performance Management

T-Mobile/Sprint
07.2017 - 04.2020
  • Managed team of 6-8 Project Managers dedicated to performance management, compensation strategy and rep experience.
  • Implemented and managed programs that influenced improvement in speed to ramp of sales rep new hires, from 16 to 11 months.
  • Managed performance data, highlighting key metrics to report information, determine trends and identify methods for improving sales results.
  • Improved participation among sales segments through development and delivery of rep lifecycle programs.
  • Created and maintained sales management practices for large sales organization.
  • Gathered, organized and analyzed incentive data, resolved discrepancies and modeled information.
  • Partnered with Compensation delivery team to drive compensation strategy, consistently measuring results and adjusting with business needs.
  • Produced monthly, quarterly, and ad hoc reports using MS Excel, MS Access, and MS SQL Server.
  • Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of Performance Management processes and tools.

Project/Program Manager III

T-Mobile/Sprint
05.2014 - 07.2017
  • Developed Elite Performance Management program and gathered functional and business requirements to support team and mitigate risks.
  • Program managed all facets of Performance Management programs, covering Business Sales team of 1000+ sales professionals, improving visibility to performance with 250% increase in tool usage.
  • Partnered with Marketing to assess and improve lead programs, implementing initiatives that lead to improved process, results and 70% reduction in aged leads.
  • Launched vended call center pilot program focused on acquisition efforts in Small Medium Business space.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.

Regional Sales Coordinator Supervisor

T-Mobile/Sprint
12.2009 - 05.2014
  • Critical partner in successful rollout of new Sales Coordinator program, supporting B2B sales team of 1000+ field and inside sales reps.
  • Supervised team of 9 sales coordinators, responsible for timely and accurate sales order entry, validation and sales support.
  • Responsible for interviewing and hiring capable staff members.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Project/Program Manager II

T-Mobile/sprint
01.2006 - 12.2009
  • Supported team of 350+ inside sales reps through variety of operational needs.
  • Program managed Business Base Coverage program, developing and analyzing Salesforce reports to illustrate sales rep effectiveness in retaining high churn risk customers.
  • Project managed real-estate expansion project of BISO from 1 location to 4, as team grew from ~50 reps to 350+.
  • Used MS Project to produce reports on milestones, project delivery and completion dates.
  • Worked closely with users, communicated best practices and tips on Salesforce usage and delivered user training.
  • Developed Salesforce dashboards to support team of 350+ Inside Sales Reps and Leaders.

Business & Reporting Analyst II

T-Mobile/Sprint
06.2002 - 01.2006
  • Supported 500+ employee call center, providing data analytics and customized internal applications focused on improved efficiencies and performance.
  • Led project to develop Career Development App, training database providing visibility into class training attendance and success rate.
  • Resolved variances in performance reports through root cause analysis and review of internal performance reports.
  • Applied advanced Excel functions and filters to support infrastructure.
  • Prepared monthly ad hoc reporting in alignment with organization needs.
  • Developed and managed internal SQL Server and VBA employee management system to streamline employee recognition, development and action plans for 500+ employee call center.
  • Automated multiple reporting tasks through creation of reporting tools.

Education

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business Management

University of Phoenix

Skills

  • Data-Driven Decision-Making and Strategic Planning
  • Cross-Functional Collaboration
  • Sales Channel Analytics, Quantitative and Qualitative Analysis
  • Management Reporting, Performance Tracking and Evaluations
  • Process Improvement
  • Project Management, Program Management
  • Analytical Thinking
  • Team Leadership
  • MS Word, Advanced MS Excel, MS PowerPoint, MS Project
  • MS Access, MS SQL Server, Power BI
  • Slack, Teams, Notepad, OneNote
  • Presentation Development and Delivery, Report and Scorecard Design

Timeline

Sr Manager, Performance Management

T-Mobile/Sprint
04.2020 - Current

Manager, Performance Management

T-Mobile/Sprint
07.2017 - 04.2020

Project/Program Manager III

T-Mobile/Sprint
05.2014 - 07.2017

Regional Sales Coordinator Supervisor

T-Mobile/Sprint
12.2009 - 05.2014

Project/Program Manager II

T-Mobile/sprint
01.2006 - 12.2009

Business & Reporting Analyst II

T-Mobile/Sprint
06.2002 - 01.2006

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business Management

University of Phoenix

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Melisa Morris