Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melisanaz Urkmez

New York,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

11
11
years of professional experience

Work History

Bartender

BBG's Sports Bar
08.2023 - Current
    • Obtained cash bank and stocked service bar to prepare for operation.
    • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
    • Adhered to state laws regarding alcoholic beverage services and customer regulations.
    • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
    • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
    • Developed new signature cocktails to support bar marketing brand and increase profits.
    • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
    • Followed alcohol awareness procedures for preventing excessive guest intoxication.
    • Recruited and trained new bartenders and barbacks to help maintain talented team.
    • Served high customer volumes during special events, nights, and weekends.
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
    • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Homefinding Specialist/Recruitment Coordinator

House Of The Good Shepherd
01.2022 - Current
  • Work within the Foster Care Department as a member of a team responsible for the placement of youth, recruitment, retention of foster parents, training of foster parents and staff and Certification/Approval of Kinship/Regular Foster homes.
  • Provide pre-service and selected in-service training for foster parents in accordance with NYS Children and Family Services policy and HGS Policy and Procedure.
  • Complete required documentation.
  • Home visits related to foster parents.
  • Set up foster home files containing all required and relevant materials.
  • Take part in recruitment and retention efforts in conjunction with Communications and Development Department and Watertown program.
  • Receive client referrals via telephone, e-mail, and mail to determine appropriateness for foster care and commence the matching process with Certified/Approved Foster homes.
  • Preparing for and leading the programs weekly rounds meeting.
  • Gather information and prepare documents and spreadsheets for intra department sharing.
  • Train other specialists.
  • Lead training programs for recruitment.
  • Other duties as assigned by Program Director.
  • Increased number of foster homes in agency by 24% within the first year.

Medical Mission Volunteer

Global Brigades
03.2020 - 03.2023
    • Continuously sought opportunities for professional development within the realm of global health, applying new knowledge and skills to the mission setting.
    • Taught English to local people and shared stories of faith to build connections.
    • Upheld correct protocols for infection prevention and control
    • Assisted physicians with completing medical procedures and treatments.
    • Developed strong relationships with local partners, fostering trust and cooperation between the mission team and community members.
    • Participated in health education workshops for local communities, empowering them to make informed decisions about their own wellbeing.
    • Enhanced patient care by providing medical assistance during mission trips.
    • Educated patients on preventive healthcare strategies and at-home care.
    • Worked closely with interpreters to bridge language barriers between patients and healthcare providers, improving overall communication effectiveness.
    • Ensured proper inventory management for essential medications and medical supplies, preventing shortages during critical moments of patient care.
    • Championed fundraising efforts to support medical missions, securing necessary resources for ongoing success in providing quality healthcare services to underserved populations.
    • Demonstrated cultural sensitivity while working with diverse populations, facilitating more effective communication and care delivery.
    • Monitored vital signs and documented details for informational and treatment purposes.

Foster Care Case Aide

House Of The Good Shepherd
09.2021 - 01.2022
  • Supervised and provided transportation for visitation.
  • Documented progress notes regarding the interactions with the families in Connections.
  • Facilitated pre-visitation meetings with birth parents.
  • Facilitated productive working relationships between birth and foster families.
  • Participated in weekly staff meetings.
  • Communicated strengths and areas of need of both foster families and birth families to the workers assigned to the case.
  • Implemented the Sanctuary model of care into visitation while providing guidance to the families in their areas of needs to meet their permanency goals.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Advocated on behalf of foster children in court hearings to ensure their best interests were represented during legal proceedings.

Appointment Coordinator

West Herr
09.2019 - 09.2021
  • Assessed customer needs and responded to customer emails and calls.
  • Reduced no-show rates with consistent follow-up calls and email reminders to clients.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Directed telephone calls to appropriate parties.
  • Handled all incoming phone inquiries.
  • Cold-calling.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Assisted with training new staff members on proper appointment coordination procedures and best practices.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.

Personal Assistant

Jane Halbritter
05.2016 - 05.2021
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Managed and reviewed filing and office systems.
  • Managed a large range of services including pet care, phone screening, shopping, and bill paying to provide clients with premium family time.
  • Transported children to and from school, activities, and appointments.
  • Displayed absolute discretion at handling confidential information.
  • Developed professional relationships with reliable vendors.
  • Answered a high volume of phone calls and email inquiries.
  • Maintained appropriate filing of personal and professional documentation.
  • Ensured a well-maintained professional image both internally and externally through diligent representation of executive.

Private Nanny

Multiple Employers
06.2013 - 06.2018
  • Provided developmentally appropriate activities for children.
  • Transported children to and from activities using personal or family vehicle.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Encouraged children to be understanding and patient with others.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Supervised children on playground to help develop physical and social skills.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Helped children complete homework assignments and school projects.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Regularly traveled with family to help with vacation activities and childcare.

Private Nanny

Multiple Employers
01.2015 - 01.2022
  • Provided developmentally appropriate activities for children.
  • Transported children to and from activities using personal or family vehicle.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Encouraged children to be understanding and patient with others.
  • Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Supervised children on playground to help develop physical and social skills.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Helped children complete homework assignments and school projects.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Regularly traveled with family to help with vacation activities and childcare.

Hospital Volunteer- ER

Upstate Medical University Hospital
06.2016 - 06.2017
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
  • Served as a liaison between the volunteer department and various hospital units for streamlined coordination of volunteer assignments.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Provided administrative support by filing documents, coordinating charts and answering phones.
  • Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
  • Documented patient information and care activities in electronic health record.
  • Assisted with meal preparation and service for patients on restricted diets, promoting proper nutrition for healing processes.

Education

Bachelor of Science - Psychology

University At Buffalo
Buffalo
01.2021

High School Diploma -

Rome Free Academy
Rome, NY
06.2017

Skills

    • Valid Driver's License
    • Advanced MS Office Suite
    • Training staff
    • Excellent Written and Verbal Communication
    • Teamwork and Collaboration
    • Customer Service
    • Strong Problem Solver
    • Public Speaking
      • Meticulous attention to detail
      • Motivation Interviewing Training
      • Fluent in Turkish
      • Strong Interpersonal Skills
      • Building rapport
      • Goal-Driven
      • CPR and First Aid Certified

Timeline

Bartender

BBG's Sports Bar
08.2023 - Current

Homefinding Specialist/Recruitment Coordinator

House Of The Good Shepherd
01.2022 - Current

Foster Care Case Aide

House Of The Good Shepherd
09.2021 - 01.2022

Medical Mission Volunteer

Global Brigades
03.2020 - 03.2023

Appointment Coordinator

West Herr
09.2019 - 09.2021

Hospital Volunteer- ER

Upstate Medical University Hospital
06.2016 - 06.2017

Personal Assistant

Jane Halbritter
05.2016 - 05.2021

Private Nanny

Multiple Employers
01.2015 - 01.2022

Private Nanny

Multiple Employers
06.2013 - 06.2018

Bachelor of Science - Psychology

University At Buffalo

High School Diploma -

Rome Free Academy

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Melisanaz Urkmez