Melisha Bell
Orange,NJ
Summary
Detailed-oriented professional with vast experience providing accurate and timely financial data and updates. Excellent communication and problem-solving skills, with a knack for identifying and resolving discrepancies.
Overview
17
17
years of professional experience
Work History
Reservation Manager
Uhaul Moving and Storage
04.2024 - Current
- Managed reservations system to ensure accurate bookings and customer satisfaction.
- Analyzed reservation data to identify trends and inform strategic decision-making.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Assist customers with making and updating reservations for Uhaul equipments.
Accounts Receivables Clerk
Chukka Adventure Tours
04.2022 - 07.2023
- Complete invoices and have them sent out for payment from third party clients.
- Maintained organized filing systems for easy retrieval of documents when needed.
- Monitored aging receivables to ensure timely collections of all outstanding monies due.
- Developed strong customer relationships through effective communication and problem resolution techniques.
Customer Service Associate
Itelbpo
03.2017 - 05.2019
- Demonstrated strong communication skills while interacting with customers over the phone, via email and chat.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
- Employed active listening techniques to understand customers’ needs and provide appropriate solutions.
- Provide excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently.
Customer Service Representative
Xerox
07.2008 - 03.2017
- Maintained a high level of professionalism when dealing with difficult customers.
- Adhered to all established standards for quality assurance purposes as well as safety procedures.
- Met daily customer service quotas with a focus on quality.
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
- Assist customers with their United Healthcare Claims and benefit questions.
- Resolved customer queries regarding upgrade, renewal and features for US Cellular.
- Trained new staff on customer service protocols, improving team performance and consistency.
Education
Certificate - Accounting
Montego Bay Community College
Montego Bay, Jamaica08-2006
High School Diploma -
Ruses's High School
Montego Bay, Jamaica07-2002
Skills
- Customer service
- Complex Problem-solving
- Phone etiquette
- Verbal and written communication
- Conflict resolution
Timeline
Reservation Manager
Uhaul Moving and Storage
04.2024 - Current
Accounts Receivables Clerk
Chukka Adventure Tours
04.2022 - 07.2023
Customer Service Associate
Itelbpo
03.2017 - 05.2019
Customer Service Representative
Xerox
07.2008 - 03.2017
Certificate - Accounting
Montego Bay Community College
High School Diploma -
Ruses's High School
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