Melisha Collins Estes
Sacramento,CA
Summary
Innovative and results-oriented beauty industry leader with over 9 years of experience in salon operations, team management, and luxury client services. Expertise spans nail technology, hair extensions, and high-end customer experiences. Skilled in opening and managing successful salons, driving revenue growth, and creating elevated service experiences. Former Private Client Advisor at Louis Vuitton, leveraging luxury retail experience to deliver exceptional client satisfaction
Overview
7
7
years of professional experience
Work History
Esthetician
Self Employed Services
08.2022 - 09.2024
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
Lead Nail Technician/ Salon Manager
Polish Nail Bar
01.2022 - 09.2024
- Built strong relationships with suppliers to negotiate cost-effective deals on premium products used in the salon services.
- Managed social media presence for the salon, showcasing unique nail art designs and driving increased online engagement from potential clients.
- Created promotional offers and special events to drive business growth.
- Mentored junior technicians, improving their technique and boosting overall team performance.
- Coordinated with other salon professionals to ensure seamless collaboration between different departments for optimal client experiences.
- Conducted inventory management tasks, ordering supplies as needed to maintain optimal stock levels.
- Increased salon revenue by upselling additional treatments and recommending appropriate retail products.
- Assisted in hiring process for new nail technicians, contributing to the creation of a skilled and cohesive team dynamic.
Brow Artist
Ulta Beauty Inc.
11.2021 - 02.2022
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Implemented time-saving strategies like efficient product application methods, enabling more appointments per day without compromising quality.
- Consulted with clients during appointments to understand their needs and deliver tailored results accordingly.
- Ensured ample supplies were always available by managing inventory levels efficiently.
- Increased customer loyalty through exceptional service, resulting in repeat bookings and referrals.
- Offered additional services like tinting or makeup recommendations
- Promoted a welcoming environment that fostered open communication about client concerns or preferences.
Client Relationship Manager
Louis Vuitton - LVMH
04.2019 - 07.2021
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Advanced knowledge of fashion industry trends and techniques through regular attendance at trade shows, networking events, and workshops.
- Developed strong relationships with fashion influencers, resulting in increased brand exposure and collaboration opportunities.
AppleCare Advisor
Apple
08.2017 - 02.2019
- Utilized software diagnostic tools to identify and solve variety of technical issues.
- Adhered strictly to company guidelines regarding data privacy protection when working with customer information.
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Consistently exceeded performance metrics set forth by management within areas of efficiency, accuracy, and customer satisfaction ratings.
Education
Associate Of Applied Science - Cosmetology
Clovis Community College
Clovis, NM12.2015
Skills
- Customer service
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Decision-making
- Team leadership
- Relationship building
- Staff management
- Goals and performance
Timeline
Esthetician
Self Employed Services
08.2022 - 09.2024
Lead Nail Technician/ Salon Manager
Polish Nail Bar
01.2022 - 09.2024
Brow Artist
Ulta Beauty Inc.
11.2021 - 02.2022
Client Relationship Manager
Louis Vuitton - LVMH
04.2019 - 07.2021
AppleCare Advisor
Apple
08.2017 - 02.2019
Associate Of Applied Science - Cosmetology
Clovis Community College
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