Melisha G Gill

Most receptionist duties; answering calls, greet clients, filling, organizing, help manage calendar, order or buy supplies, run errands, bank deposits, etc. Also help teammates with sales and adding new clients to our software. Clean and maintain office, price new equipment, contact clients and any other duties assigned.

Followed document protocols to safeguard confidentiality of patient records. Facilitated communication between patients and various departments and staff.

Greet patients with a friendly smile and compassionate manner. Helped address patient complaints through timely corrective actions and appropriate referrals.

Perform general office functions including duties of receptionist, cashier, appointment scheduler.

Accurately check patients in and out, schedule follow up appointments, reschedule appointments for physicians as their schedule changes.

Communicate any changes and updates with all staff.

Learned new skills and applied to daily tasks to improve efficiency and productivity.

June 2019 became a Teller.

Help customers in person, drive-through and over the phone. Process customer transactions; deposits, withdrawals, transfers, balances, loan payments, money orders, cashiers checks, and wires. Perform various teller tasks, balance drawer, balance vault, and help teammates and other departments as needed.

Image and index deposit, accounts payable, and loan documents. Work with the team to make sure all priority work is completed. Train employees and do quality assurance on accounts payable and loan. Communicate with other departments mostly via email, helping them by updating information, uploading color documents, and answering questions. Do various clerical tasks. Worked as a contractor through Worksource from November 2012 through July 2013. During that time worked at the Arvest Contact Center from November 2012 through March 2013. While there answered incoming customer calls, verified credentials via security questions, and assisted them with various inquiries and task.